Business Systems Analyst

Job title: Business Systems Analyst

About the Role Join Formlabs' Digital Systems team as a Business Systems Analyst. You’ll bridge business stakeholders across Sales, Service, Marketing, eCommerce, and Finance with our technical systems (Salesforce, Shopify, Netsuite, Integrations) to design and implement the future of digital operations. This role is based in Somerville, MA and combines hands-on data work with system design and backlog leadership.

What You'll Do

• Drive Cross-Functional Projects: Partner with Marketing, Sales, Service, Fulfillment, and Finance to translate complex business needs into clear technical requirements and specifications for the Digital Systems roadmap (e.g., eCommerce, CRM, ERP, marketing automation).
• Be Hands-On with the Platform: Go beyond documentation—perform hands-on configuration, troubleshoot data issues, develop proofs-of-concept, and compile data to drive decision-making, validate logic, and secure stakeholder support before working with developers to implement.
• Manage the Product Backlog: Own the organization and prioritization of enhancement requests, Jira stories, and roadmap initiatives, ensuring developers have clear, actionable specifications and direction.
• Process Architecture: Map out current and future state workflows, identifying bottlenecks in how data flows between systems (e.g., Shopify to Salesforce to ERP).
• Data & Analytics: Collaborate with the Data team to ensure data integrity across the Semantic Layer and assist in validating results for new initiatives, small enhancements, and AI enablement.
• Support Major Launches: Act as a key analyst for high-impact initiatives, including new platforms, AI tools, and product introductions.

What We're Looking For

• 2+ years of experience driving complex enterprise system transformations.
• Salesforce Certifications (Administrator, Platform App Builder) or Shopify Certifications.
• Experience with SQL/BigQuery and data visualization tools (Looker/Tableau).
• Familiarity with marketing automation migrations (e.g., moving off Marketo).
• Experience with Agile methodologies and Jira management.
• A bachelor's degree or higher in a technical or related field.

Nice to Have

• Salesforce Developer certifications (e.g., Platform Developer I, Platform Developer II).
• Experience with Github, Gearset, DevOps Center, or similar DevOps tool.
• Experience with Shopify Plus and Shopify B2B.
• Experience with ERP systems and their integration with CRM.
• Experience with data analytics and business intelligence tools.

Compensation & Benefits

• Base pay range: USD 103,000—140,000 per year, plus equity via RSUs.
• Robust equity program to build future wealth through RSUs.
• Comprehensive healthcare coverage (Medical, Dental, Vision).
• Low-cost 401(k) fund options with access to advisors.
• Parental Leave up to 16 weeks.
• Tenure-based Sabbatical Leave up to 6 weeks.
• Flexible Out of Office Plan.
• Ample free on-site parking & pre-tax commuter benefits.
• On-site lunches, snacks, beverages, & treats.
• Regular sponsored professional development opportunities.
• Unlimited 3D prints.
• Equal opportunity employer; we value diversity and do not discriminate.