Business Systems Analyst (Computer Services Officer 3)

Government of Nova Scotia

Competition #: 50291

Department: Cyber Security & Digital Solutions

Location: HALIFAX

Type of Employment: Temporary

Union Status: NSGEU - NSPG

Closing Date: 10-Nov-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About Our Opportunity

Reporting to the Manager of Digital Collaboration, the Business Systems Analyst/Coordinator coordinates the cross-platform capabilities and activities within Modern Collaboration Architecture, and brings the solution to the business by coordinating all elements of the services and products collectively delivered by Digital Collaboration and peer teams.

This position assists to develop the capabilities in a way that enables the platforms and products to continue to align with the needs of the clients across the Provincial Government, Nova Scotia Health (NSH) and IWK.

Primary Accountabilities

The Business Systems Analyst/Coordinator is responsible for:

• Initial triage from our intake process, work closely with clients to understand their needs, assess business requirements and opportunities;
• Perform High-Level business/request analysis, formulate options and define recommended solutions by consulting with business owners and clients and our team.
• Solutions may be business, process, technology and/or service oriented;
• Coordinate Digital Collaboration work within our team and with other teams such as Emerging Platforms, Digital Communications, Service Desk, End User Compute;
• Lead the preparation and documentation of: business requirements, functional requirements, business cases, business process definitions, workflow process and data models, and implementation plans;
• Achieve understanding and buy-in for planned system and process changes;
• Develop and maintain open lines of communication;
• Prepare and deliver progress reports;
• Create and manage project plans;
• Participate in departmental committees and working groups;
• Determine and manage client expectations, respond to escalated issues;
• Prioritize and deliver the coordination work in the agile, customer-focused and internet-era ways of working;
• Working collaboratively across government and with various stakeholders and sectors to build collaborative relationships and innovate.

Qualifications and Experience

• To be successful in this role, you will have a Bachelor’s Degree in Computer Science plus a minimum of three (3) years’ experience or graduation from a recognized Information Technology or Information Management program plus three years and six months of experience (or the equivalent combination of training and experience).

You can demonstrate with evidence your experience with the following:

• Knowledge and understanding of business analysis processes and methodologies;
• Knowledge of project management methods to actively participate in and support Senior Project Managers and Platform Lead in cross-functional projects;
• Analytical skills and experience to elicit and develop business requirements, functional requirements, business cases, business process definitions, workflow process and data models, and implementation plans;
• Ability to collect, evaluate, simplify, and disseminate data and information from multiple sources, resolve conflicts and differentiate between actual and required user needs;
• Ability to proactively keep abreast of new emerging technologies;
• Ability to interview, facilitate working groups and developing strong relationship;
• Ability to solve problems, make decisions and/or recommendations;
• Excellent interpersonal and communication skills (both verbal and written);
• Ability to work well independently and as part of a cross-functional team;
• Strong organizational skills that facilitate managing multiple tasks simultaneously under tight deadlines.

The following are considered assets for this role:

• Microsoft 365; Power Platform; Security, Compliance, and Identity Certification

• Professional Business Analyst Certification

• We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

• We recognize that everyone brings different skills and experiences to the table and that not everyone “checks all the boxes”. We encourage you to apply anyway! Tell us why you’re the right fit for the job.

• Equivalency

• Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

• This is a temporary employment opportunity. In accordance with the Civil Service Collective Agreement, temporary employees receive an additional 11% paid biweekly in lieu of benefits.

• Additional Information

• This is a TEMPORARY employment opportunity with an anticipated end date of August 11, 2027. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A dynamic, forward-looking organization committed to building a better public service