Business Support Manager

Business Support Manager

Salary range £61,344 - £68,160

Location

Edinburgh

End date Thursday 08 October 2026

Job type Permanent

Posted date Posted Today

We're rebooting an icon and building the future of finance.

Find out why you should join us.

JOB TITLE: Business Support Manager.

SALARY: £61,344pa to £74,900pa plus the benefits listed below.

LOCATIONS: Edinburgh.

HOURS: Full-time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

At Lloyds Banking Group, we’re committed to helping Britain prosper. Within our Wealth & Insurance (W&I) division, the Pensions and Retirement team plays a vital role in supporting customers through their long-term savings journey and into retirement. As Business Support Manager, you’ll be at the heart of this mission, reporting to the Executive Assistant within Pensions and Retirement and working closely with the Workplace Director to drive strategic priorities within the business area.

You’ll join a collaborative and forward-thinking team where your ability to influence, organise and communicate will be key. Partnering with the Executive Assistant and Workplace Director, you’ll help shape and deliver high-impact initiatives, manage key relationships and ensure our leaders are fully supported and prepared. This is a fantastic opportunity to gain exposure at a senior level, develop your strategic insight and make a real difference in a business that’s transforming the way people plan for their future.

Key Accountabilities

• Supporting the Workplace Pensions Director in the day-to-day management of their responsibilities.
• Supporting the coordination of the Pensions and Retirement Executive Office activities, including team meetings, colleague calls and communications, in partnership with the Executive Assistant and Personal Assistant.
• Managing and prioritising incoming communications for the Workplace Pensions Director, ensuring timely and appropriate responses.
• Preparing committee papers and briefing materials and ensuring both Directors are fully equipped for committees, boards and regulatory sessions.
• Collaborating with leadership to develop and implement strategic plans that align with business, customer and regulatory priorities.
• Building strong relationships with Business Partners across Finance, Risk, Audit and People to support governance, compliance and performance targets.

Why Lloyds Banking Group?

We’re on an exciting journey and there couldn’t be a better time to join us! The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What You’ll Need

• Proven experience operating in an Executive Office, Business Management or Chief of Staff-style environment with the ability to drive business outcomes through influence.
• Confidence producing high-quality Board, Executive Committee and governance papers, working with multiple senior stakeholders.
• Strong operational and planning skills including experience managing complex leadership agendas, governance cycles, and deliverables across multiple projects.
• You’ll act as a trusted partner to the Workplace Pensions Director, connecting the dots across the team and translating business issues into clear, actionable plans and communications.
• Knowledge of Wealth and Insurance, Financial Services or another regulated industry is desirable.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you’ll learn and thrive? Apply today and find out more.

Job ID 163870

Agile Working Options Job Share; Hybrid Working

Apply now

Search for more roles

Similar roles

Senior Analyst – Workforce Planning

Location

Edinburgh

Salary

£40,824 - £45,360

End Date Thursday 08 October 2026

Full job description

Investment Taxes Assistant Manager – Group Tax (12 Month FTC)

Location

Edinburgh

Salary

£48,987 - £54,430

End Date Thursday 15 October 2026

Full job description

Think all banks are the same? You'd be wrong.

We're a fast paced, forward thinking business that's shaping finance as a force for good.

A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

Benefits that work for you

Our benefits are designed to support you both in and out of work. We offer a competitive pay and benefits package including health insurance, pension, holiday allowance and flexible working.

Benefits

• Development and progression

• With us, your development is a priority, and we’ll ensure you have the right tools to grow and learn.

• Development and progression

• Our offices

• Our newly renovated offices boast state-of-the-art tech and top-class facilities to help colleagues to connect, collaborate and thrive in an environment so they can do their best work for our customers.

• Our offices

• A talent community for you

• Not ready to apply for anything just yet? Don't worry, join our talent community. We're matching amazing people to new opportunities every single day.

• Join our talent community

• At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

• We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• Close

• Click to close the overlay tray content

• Benefits that work for you

• From holiday allowance and flexible working options to private health cover and generous pension contributions, we’ve built a benefits package that works for everyone.

Join us and you’ll have access to:

• Pay and Bonus – competitive salaries as well as bonus aligned to group, business area and individual performance.
• Hybrid working giving you the option to work from home for up to three days a week, extended up to five days a week over the summer period.
• Private medical insurance providing all colleagues with access to quality medical care, including accommodation, nursing care and specialist advice.
• Generous pension scheme with employer contributions. The more you save, the more we'll contribute to your plan, starting with 9% if you pay in 3% of your salary, going all the way up to 15% if you contribute 6% or more.
• Financial products and colleague offers – you’ll be able to take advantage of all our financial products, some at a discounted rate, including…