About this role
Business Support Coordinator | Fulham
About The Role
Knight frank are seeking a Business Support Coordinator to join their lettings office in Fulham to support our Fulham and Wandsworth teams.
Customer Experience:
- Provide an exceptional internal and external customer experience in every interaction
- Assist in answering incoming and outbound calls and welcoming clients, taking accurate information
- Maintain a tidy office and reception area
- Assist Department Head with implementation of Customer Experience initiatives
- Help drive net promotor scores through customer journey improvement initiatives
- Refer clients to a wide range of KF services including Commercial and the Global network
Lettings Administration:
- Work with Operations teams to help provide a level of support within agreed timeframes to Department Head, office team and other departments
- Create and manage new property records and instructions on our inhouse system
- Ensure HUB records are accurate and maintained
- Order land registry title checks and confirm correct ownership
- Create template letters and forms (Inc. marketing recommendation reports, terms and conditions etc.)
- Liaise with clients to obtain necessary documents
- Organise and upload EPCs, photos and floorplans (with external suppliers)
- Distribute portal enquiries and assist with relocation corporate searches if required
- Assist with preparing reports for weekly, monthly and ad hoc meetings
- Terminate tenancies when instructed
Best Practice:
- Assisting with KYC/CDD process for clients and counterparties
- Display knowledge and ensure compliance of best practice
- Ensure correct naming conventions and accurate notes are used on all property files
- Completing monthly reporting (EPC, R2R reports)
- Ensure the correct procedure is followed when handling keys
Finance:
- Coding of contractor invoices in Working Life
- Process Joint Agency invoices with accounts
- Display an understanding of accounts systems and processes (statements, ledgers and charges)
- Monitor reporting on Power Bi
HSE, Facilities and Information Security:
- Ensure clear desks and clear screen policies are followed
- Follow storage and archive protocols
- Ensure confidential files are treated correctly
- Liaise and raise security incidents or weakness with the Data Protection team
- Adhere to GDPR, data and IT security regulations
- Monitor and keep an accurate record of key storage within office
Operations:
- Be a trouble shooter with system processes and procedures
- Collaborate with wider teams to support offices as and when required
- Support with new starter and team training
- Contribute to the roll out of new initiatives and projects
- Demonstrate high competence in all systems (working life, HUB, QUBE, Global life, NorthRow)
- Help train and support the onboarding process for new teams members within office
Local Marketing:
- Create or review property descriptions for new and existing properties prior to launch
- Monitor and update property listings
- Manage any unsubscribe requests in HUB and marketing platforms
- Assist with the organisation of local offices/ sponsorship events
- Supply imagery and property information for publications, marketing campaigns and PR
- Create marketing collateral including property brochures, window cards, advertising mailers and pitching materials
- Adhere to marketing guidelines and regulations
- Comply with marketing deadlines
Professional experience and personal skills profile:
- 2 years+ (not essential) experience in a similar operations, administration or secretarial role preferred
- Proficient with Microsoft office packages
- Flexibility, adaptability and a co-operative attitude
- Calm under pressure
- Excellent standard of English grammar and spelling
- Diligent and efficient
- Strong attention to detail
- Self-motivated and team player
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
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Your trusted partners in property. We work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.
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