About this role
Business Services Officer 1 Tennessee Department of State Business & Charitable Organizations Division
Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.
Supervisor: Business Services Supervisor
Summary: An employee in this class may perform routine office/clerical duties which include filing, scanning, copying, faxing, answering telephones, and general computer work.
Duties/Responsibilities:
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Provide exceptional customer service to our customers in person, on the telephone, via mail, and by email.
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Accurately and timely open, batch, scan, receipt, process, and mail documents that are submitted to the division in compliance with applicable statutes, rules, policies, and procedures.
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Participate in training to gain proficiency in all filings relevant to the assigned unit.
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Perform other duties as assigned. Minimum Qualifications: Education and Experience
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Education equivalent to graduation from a standard high school.
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Experience equivalent to two (2) years of increasingly responsible full-time administrative work.
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A degree or course work from an accredited college, university, or technical school may be substituted for the required experience on a year-for-year basis in the following fields: business, office management, business technology, accounting, management information systems, economics, actuarial science, statistics, or related field. Knowledge and Abilities
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Knowledge of clerical office methods and procedures, standard business English, spelling, and arithmetic.
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Ability to communicate information to the public in a professional manner both orally and in writing.
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Ability to operate a personal computer as well as other standard office equipment.
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Working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.
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Ability to travel throughout the state as needed. Physical Requirements
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Ability to lift materials weighing up to 40 pounds, as needed.