Business Relationship Manager

Job title: Business Relationship Manager

About the Role The Business Relationship Manager establishes and manages strategic relationships with internal stakeholders across legal practice groups and business departments, with a primary focus on advancing the firm’s AI strategy. Owns the front-end engagement lifecycle for assigned practice groups and departments, including opportunity discovery, initial scoping, business case development, and preparation of opportunities for prioritization and delivery. Shapes AI and technology opportunities that align with stakeholder objectives, legal workflows, and firm priorities. Develops a strong understanding of legal and business processes, success measures, and the firm’s direction, and uses that understanding to identify high-impact use cases, including AI-enabled opportunities. Collaborates with IS to determine whether existing internal or external solutions can meet stakeholder needs or whether new solutions are feasible; assesses operational and financial impact; and considers how solutions will affect existing work processes, systems, and IS resources. Acts as a liaison between IS and end users by translating high-level business requirements into functional specifications and managing changes to those specifications. Demonstrates a strong commitment to professionalism by setting clear expectations and ensuring the delivery of high-quality service. Fosters and reinforces a positive, solution-oriented approach across the team. Ensures effective support of internal departments, external clients, and vendors by modeling and requiring clear, courteous communication through electronic correspondence, telephone, and in-person interactions.

What You'll Do

• Identifies practical opportunities to use technology, including AI-enabled solutions, to improve how legal practice groups and business departments work and deliver services.
• Facilitates continuous planning with stakeholders to prioritize opportunities, identify pain points, assess technology options, and estimate organizational value and ROI.
• Establishes regular engagement routines with assigned legal and business departments to understand priorities, surface emerging needs, communicate IS capabilities, and ensure opportunities are tracked and advanced appropriately.
• Communicates technology strategy, plans, status, and tradeoffs to legal practice groups, leadership, and other stakeholders.
• Owns the front-end engagement lifecycle for assigned practice groups and departments, including opportunity discovery, initial scoping, business case development, and preparation of opportunities for prioritization and delivery.
• Collaborates with IS to determine whether existing internal or external solutions can meet stakeholder needs or whether new solutions are feasible; assesses operational and financial impact; and considers how solutions will affect existing work processes, systems, and IS resources.
• Acts as a liaison between IS and end users by translating high-level business requirements into functional specifications and managing changes to those specifications.
• Demonstrates a strong commitment to professionalism by setting clear expectations and ensuring the delivery of high-quality service.
• Fosters and reinforces a positive, solution-oriented approach across the team.
• Ensures effective support of internal departments, external clients, and vendors by modeling and requiring clear, courteous communication through electronic correspondence, telephone, and in-person interactions.

What We're Looking For

• Experience building and managing strategic relationships across internal stakeholders in legal practice groups and business departments.
• Understanding of legal workflows and business processes; ability to map needs to AI/technology opportunities.
• Track record of collaborating with Information Services/IT and translating business requirements into functional specifications.
• Ability to assess operational and financial impact and articulate ROI/value of technology initiatives.
• Strong communication, client service, and professional standards; ability to interact with internal teams, external clients, and vendors.
• Familiarity with AI-enabled initiatives and technology-enabled process improvements.