Business Relationship Manager

Moniepoint Incorporated

• Job Title: Business Relationship Manager

• Location: Kwara (Field-based)

• Department / Function: Commercial & Field Operations

• Reports To: State Coordinator

• Job purpose

• Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs.

• This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.

• Key responsibilities

• Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.

• Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.

• Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.

• Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.

• Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.

• Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.

• Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.

• Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.

• Maintain accurate pipeline records and submit timely field performance reports using CRM tools.

• Qualifications

• Bachelor’s Degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.

• 2 - 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.

• Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.

• Deep understanding of the local financial services landscape and regional trading dynamics.

• Strong communication and customer relationship skills.

• Preferred qualifications:

• Practical experience with POS terminal deployment, payment acquiring, or business loan products.

• Proficiency in CRM software for field tracking, pipeline management, and activity reporting.

• What we can offer you

• Compensation: Competitive base salary + performance-based commission

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.

• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

• Application Closing Date

• Not Specified.