About this role
About the Role The Business/Quality Analyst will join the Application Support team within Global Payments Technology, providing production support and maintaining applications that service commercial and corporate clients. Working with BA and developer teammates, the role helps deliver technical solutions to meet partner needs, handle incidents, and contribute to application development deliverables while ensuring reliability for balance, transaction, and reconciliation reports. What You'll Do
- Efficiently support applications to meet business objectives by analyzing user requirements and providing technical specifications to maintain systems according to standards.
- Ensure high availability, integrity and reliability of the online transaction processing environment.
- Collaborate to design test approaches, develop test strategies and plans, and execute testing while adjusting methods as needed.
- Assist project leader or manager by gathering business requirements, testing and potential development, and monitoring progress of tasks or projects.
- Provide technical guidance and review to other team members. What We're Looking For
- Experience as a Business/Quality Analyst or similar role in application support, with ability to analyze user requirements and translate into technical specifications.
- Strong collaboration with Business Analysts, Developers and Operational Support teams to resolve incidents and deliver application development deliverables.
- Experience designing and executing test plans and strategies; ability to adapt testing methods.
- Ability to support project leadership with requirements gathering, testing, and progress monitoring.
- Comfortable providing technical guidance to team members and contributing to reliability initiatives. Nice to Have
- Experience with monitoring tools and techniques to improve application reliability.