Business Process Optimization Analyst

Job Description

Business Process Optimization Analyst

Location: Pensacola, Florida (Hybrid)

Location: Winchester, VA or Vienna, VA (Hybrid)

Role Overview

We are seeking a Business Process Optimization Analyst. This role is responsible for analyzing, evaluating, and optimizing business processes to support operational efficiency, cost reduction, risk mitigation, and service quality. The analyst will conduct end-to-end process reviews, identify improvement opportunities, and design scalable process solutions in partnership with business stakeholders and subject matter experts.

Key Responsibilities

• Analyze existing business processes to identify inefficiencies, redundancies, risks, and opportunities for improvement.

• Conduct end-to-end process reviews to understand workflows, dependencies, pain points, and business impacts.

• Facilitate discussions with stakeholders and subject matter experts to gather requirements and understand current-state processes.

• Develop current-state and future-state process maps, flowcharts, and supporting documentation.

• Partner with business stakeholders to design and document new processes.

• Identify process improvement opportunities and provide data-driven recommendations.

• Develop and maintain process documentation including process maps and process narratives.

• Conduct root cause analysis and recommend solutions to address process-related issues.

• Support business process redesign initiatives by evaluating process performance, controls, handoffs, and automation opportunities.

• Contribute to the development of business cases and ROI analyses for process improvement initiatives.

• Collaborate with cross-functional teams to evaluate and implement process changes.

• Support the implementation of approved process improvements and monitor their effectiveness.

• Present findings and recommendations to stakeholders and leadership.

• Required Qualifications

• Education: Bachelor’s Degree in Business, Operations, or a related field, or an equivalent combination of training, education, and experience.

• Experience: 5+ years of experience in process improvement or business analysis, including root cause analysis, problem-solving, process documentation, and standardization.

• Technical

Skills

• Proficiency in process improvement methodologies and process modeling and workflow tools. Basic knowledge of data analysis and visualization techniques.

• Preferred Qualifications

• Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.

Overview

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards.

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a Health Savings Account, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• Benefits and accommodations details are available through official channels.

• Note: This description omits email addresses and phone numbers and focuses on the essential duties and qualifications of the role.