Business Process Improvement Analyst

Business Process Improvement Analyst

What You Will Do:

• Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support.
• Facilitate stakeholder interviews, workshops, and working sessions to document business needs, operational challenges, and process improvement opportunities
• Analyze and document current-state business processes, workflows, roles, and pain points
• Define and design future-state processes that improve efficiency, effectiveness, user experience, and program outcomes
• Develop process maps, workflow diagrams, swimlane diagrams, and other process documentation artifacts
• Create and maintain Standard Operating Procedures (SOPs), job aids, tools, templates, and supporting documentation
• Conduct business process reengineering and process optimization activities to streamline operations
• Gather, analyze, and document business, functional, and non-functional requirements for automation solutions
• Work directly with stakeholders to identify automation opportunities and translate business needs into developer-ready requirements
• Support requirements elicitation, prioritization, validation, and traceability throughout the solution lifecycle
• Collaborate with developers, architects, and solution teams to ensure business requirements are clearly understood and implemented
• Identify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation efforts
• Assist with user acceptance testing (UAT), validation activities, and stakeholder feedback sessions
• Support change management, communications, and adoption activities associated with process improvements and automation deployments
• Develop executive-level presentations, recommendations, and decision-support materials
• Monitor and assess process performance and recommend continuous improvement opportunities

What You Will Need:

• An ACTIVE and MAINTAINED CBP PUBLIC TRUST
• Bachelor's Degree
• THREE (3) years of experience supporting business process improvement, business analysis, management consulting, or related disciplines

What Would Be Nice To Have:

• Experience supporting CBP, DHS, or other federal programs involving stakeholder engagement, requirements development, program management, acquisition support, or IT modernization initiatives.
• Familiarity with the Automated Commercial Environment (ACE), trade operations, or trade modernization programs.
• Experience facilitating stakeholder meetings, workshops, and requirements gathering sessions
• Experience documenting business processes and developing process improvement recommendations
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent written and verbal communication skills
• Ability to effectively engage with technical and non-technical stakeholders
• Experience documenting current-state and future-state business processes
• Experience developing process maps, swimlane diagrams, workflow diagrams, and operational documentation
• Knowledge of business process improvement, process optimization, and business process reengineering methodologies
• Experience developing SOPs, job aids, templates, governance documentation, and operational guides
• Ability to identify process gaps, inefficiencies, risks, and improvement opportunities
• Experience eliciting, analyzing, documenting, and validating business and functional requirements
• Experience supporting business automation, workflow modernization, or digital transformation initiatives
• Experience facilitating workshops, working groups, interviews, and stakeholder collaboration sessions

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including guidehouse.com or myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

About Us

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com

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