Business Process Analyst II

Pay Range: $35.43 - $46.06/hr. | $73,689 - $95,796 annual compensation

Job Posting Closing on: Monday, November 2, 2026 📅

Workdays & Hours: Monday – Friday 8 am – 5 pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Business Process Analyst II job is available with the City of Fort Worth Communications & Public Engagement, Customer Care Division. The BA II is responsible for the configuration of the MyFW system which includes but not limited to, changes, additions, and deletions to service requests for departments, reports, integrations with work order systems and end-user training on the core system, worker app, resident app and web intake.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university with major course work in Business Administration, Public Administration, or related field

• Four (4) years of business experience and business analysis experience

Preferred Qualifications:

• Business process mapping experience

• Computers and applicable software, experience in MyFW system a plus

• Critical thinking and conceptual thinking

The Business Process Analyst II job responsibilities include:

• Plans, tracks and oversees activities as it pertains to the MyFW system on assigned departmental projects

• Performs simple to complex business analysis; collects and analyzes the business requirements to ensure successful implementation and efficient utilization of MyFW system

• Manages department use of application modules and provides user administration such as add/change/delete permissions (role) assignments and develop service requests

• Generates and maintains basic/standard and more complex reports to leverage MyFW system capabilities to create queries and/or define reports

• Provides training for end-users and may provide basic desktop and mobile-user training on the MyFW system

• Designs and documents basic work flows to ensure proper MyFW system utilization

• Uses and/or troubleshoots related software where MyFW system integrates with department work order system

• Serves as technical and systems liaison to other departments and outside vendors

Working Conditions and Physical Demand as stated on official City job description

Depending on assignment, positions in the class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Sedentary Work – Depending on assignment, positions it this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Apply Now! Come be part of something special in Fort Worth. 🌟

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.