About this role
Business Operations & Systems Officer / Lead at Welcome2Africa
Welcome2Africa International is a trade and investment facilitation company with a special focus on Nigeria’s Agricultural and Maritime Sector. We support investors, multinationals, and key stakeholders within and outside Africa to advance their trade and investment goals, by providing an array of services and programs.
Business Operations & Systems Officer / Lead
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 - 7 years
- Location Abuja
- Job Field Project and Program Management
- Salary Range ₦750,000 - ₦1,000,000/month
Reports to : Head of Business Operations & Entity Development
Works closely with ; Entity heads and teams; Finance; People & Experience; Legal; Office of the CEO
Base ; Abuja, with a group-wide and international remit
WHY THIS ROLE MATTERS
Welcome2Africa has grown through the energy, relationships and judgement of its people. To become an institution, that knowledge has to live in the organisation itself. When work depends on individuals, it leaves with them, entities drift apart, and the same partner ends up with several disconnected conversations. Good operations are invisible when they work and visible, with a proposed fix, the moment something drifts.
This role designs and builds that operating backbone. Working with the Head of Business Operations & Entity Development, you will set one operating standard for the group: documented procedures, a CRM that holds the single record of every relationship, a shared drive that is the single source of truth, and
dashboards leaders can use. As each entity grows its own teams, your templates and standards are what will keep growth from fragmenting the group.
WHAT YOU WILL OWN
- Map core processes across the group and each entity, and identify where work is delayed, duplicated or dependent on individuals.
- Write and maintain standard operating procedures for priority activities: investor onboarding, investee onboarding, event and mission delivery, mandate handling and trade execution.
- Build the stage-gate for mandates into our systems, so that none proceeds to execution without written commercial terms, margin validation by Finance, Legal clearance and an assigned entity.
- Make the CRM the group's single record for leads, partners and stakeholders, and drive its daily use across teams.
- Design workflows and automations across the Zoho suite the group runs on, and keep the shared drive structured, consistently named and current.
- Build one shared dashboard for the Group CEO and entity heads, replacing separate trackers.
- Support compliance processes, including KYC and AML ch