About this role

GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves.
The Program Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment.

Develops and monitors key performance metrics to measure staff performance and operations functions
Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
Participates in quality improvement projects and leads efforts in continuous improvement
Assigns and monitors staff caseloads and accounts distribution
Evaluates program effectiveness through prepared reports and presents to leadership on the same
Monitors and measures compliance standards
Develops staff through internal and external resources and on-the-job training
Builds and maintains relationships with State agencies as a key liaison
Resolves escalated customer complaints
Communicates goals, expectations, and results with internal and external stakeholders as appropriate

Bachelor’s Degree required. Bachelor’s in business management or business administration preferred.
At least three (3) years of progressively responsible people management experience
Experience building highly effective teams
As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day. Join us in our mission: "To help people live a life of their choosing regardless of age or ability."
GT Independence is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race,
color, sex, religion, nation origin, marital status, ancestry, hairstyle, citizenship, veteran status, sexual orientation or preference, or physical or
mental disability.

Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Business Operations (Program) Manager