Business Operations & Performance Manager

Ruhe Global Resources (RGR) - Job Posting

Business Operations & Performance Manager Job Type Full Time Qualification BA/BSc/HND , MBA/MSc/MA , Professional Certificate Experience 5 years Location Abuja Job Field Administration / Facilities

Reports To: Managing Director

Job Summary

The Business Operations & Performance Manager is responsible for providing strategic and operational leadership to ensure the efficient management, continuous improvement and effective performance of Ruhe Global Resources (RGR). Working closely with the Managing Director, the post holder will oversee business operations, student recruitment operations, admissions, conversion, administration, finance, accounting, human resources coordination, customer service and facilities management, ensuring that all departments operate effectively, consistently and in line with the Company's strategic objectives. The role is responsible for ensuring that staff consistently perform their duties to the required standards through effective daily monitoring, performance management, accountability frameworks and continuous improvement initiatives. The Business Operations & Performance Manager will actively monitor day-to-day business activities, staff productivity, customer service delivery and operational processes to ensure employees complete assigned responsibilities, follow approved procedures and achieve agreed performance expectations. The post holder will identify operational gaps, address performance challenges and implement improvement actions that increase staff productivity, efficiency, accountability and overall organisational performance. A key responsibility of the role is to strengthen and optimise RGR's student recruitment and conversion pipeline, ensuring Recruitment Officers, Student Counsellors, Conversion Officers, Customer Service Officers and Managers effectively manage their responsibilities, achieve agreed recruitment, conversion, registration and revenue targets and deliver an excellent customer experience. The role will develop, implement and monitor operational systems, Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), Key Performance Indicators (KPIs), performance dashboards and quality assurance frameworks to improve organisational performance, customer satisfaction and operational efficiency.

Job Purpose To work in partnership with the Managing Director to evaluate, analyse, design, implement and continuously improve the operational systems, processes and performance frameworks required to support the growth and success of Ruhe Global Resources. The Business Operations & Performance Manager will ensure: Effective management of daily business operations. Strong accountability across all departments. Improved staff productivity and performance. Consistent delivery of excellent customer service. Effective management of the student recruitment and conversion pipeline. Compliance with company policies, partner requirements and operational standards. Continuous improvement of systems, processes and service delivery.

Core Working Relationships:

The post holder will work closely with: Managing Director Regional Managers Branch Managers Student Recruitment Managers Student Recruitment Officers Student Counsellors Conversion Manager Conversion Officers Customer Service Manager Customer Service Officers Marketing & Brand Marketing Manager Business Development Officers Human Resources Officer Finance & Accounts Team Teachers Events Manager Partner Institutions External Auditors Banks Solicitors Government Agencies Suppliers and Service Providers.

Key Responsibilities

Business Operations Management:

• Lead the day-to-day operational management of Ruhe Global Resources.
• Develop and implement operational strategies that improve efficiency, productivity and service delivery.
• Monitor organisational performance and recommend improvements.
• Ensure effective coordination between departments.
• Establish clear operational processes, reporting structures and accountability systems.
• Develop and monitor operational budgets.
• Improve organisational systems and workflows.
• Produce operation