Business Operations Manager

GT Independence

GT Independence is a family-founded, leading national Financial Management Services (FMS) provider that supports individuals participating in self-direction programs, helping them manage their long-term care and support services at home and in community-based settings. Dedicated to promoting personal choice, independence, and quality of life, GT Independence delivers reliable, person-centered financial and administrative services that empower individuals to direct their own care. With a growing national presence, the organization continues to expand its impact through innovation, service excellence, and a strong commitment to the people and communities it serves.

The Business Operations (Program) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment.

Responsibilities

• Develops and monitors key performance metrics to measure staff performance and operations functions
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
• Participates in quality improvement projects and leads efforts in continuous improvement
• Assigns and monitors staff caseloads and accounts distribution
• Evaluates program effectiveness through prepared reports and presents to leadership on the same
• Monitors and measures compliance standards
• Develops staff through internal and external resources and on-the-job training
• Builds and maintains relationships with State agencies as a key liaison
• Resolves escalated customer complaints
• Communicates goals, expectations, and results with internal and external stakeholders as appropriate

Qualifications

• Bachelor’s Degree required. Bachelor’s in business management or business administration preferred.

• At least three (3) years of progressively responsible people management experience

• Experience building highly effective teams

• As an organization focused on helping both the people we serve and our employees succeed, we foster a culture where individuals can grow, thrive, and make a meaningful difference every day. Join us in our mission: "To help people live a life of their choosing regardless of age or ability."

• GT Independence is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race,

• color, sex, religion, nation origin, marital status, ancestry, hairstyle, citizenship, veteran status, sexual orientation or preference, or physical or

• mental disability.

Qualifications

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Education

Experience

• Licenses & Certifications

• Equal Opportunity Employer

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• For further information, please review the Know Your Rights notice from the Department of Labor.

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