About this role

Business Operations Manager

locations

CR GBS Heredia Office

time type

Full time

posted on

Posted Today

job requisition id

JR-40113209

Business Operations Manager is responsible for driving operational excellence through the development of training programs, process standardization, continuous improvement initiatives, and organizational readiness efforts across the business. The role partners closely with leaders and employees to ensure consistent execution of processes, effective communication, and successful onboarding and development of team members. This position identifies opportunities to improve efficiency, productivity, and service levels while supporting change management, cross-functional collaboration, and knowledge-sharing initiatives. The Business Operations Manager plays a key role in maintaining business continuity, workforce readiness, and operational consistency during periods of growth and organizational change.

Why This Role Matters

Drives operational excellence by implementing standardized processes, training programs, and continuous improvement initiatives that enhance efficiency, productivity, and service quality.
Ensures organizational readiness by supporting onboarding, employee development, knowledge transfer, and business continuity across teams.
Partners with leaders and cross-functional stakeholders to successfully implement changes, align operational priorities, and improve execution consistency.
Identifies and addresses process gaps and opportunities, helping the organization scale effectively while maintaining a high-performing and adaptable workforce.

What You Will Do

Lead and support operational programs focused on process improvement, standardization, and organizational effectiveness.
Develop, implement, and maintain training, onboarding, and knowledge management initiatives to build workforce capability.
Partner with business leaders and cross-functional teams to drive operational priorities and ensure successful execution of key initiatives.
Monitor operational performance, identify improvement opportunities, and implement solutions that enhance efficiency and service delivery.
Support change management efforts by coordinating communications, training, and adoption strategies for new processes and programs.
Ensure business continuity and operational readiness through workforce planning, documentation, and continuous improvement activities.

What We’re Looking For

Bachelor’s degree in Business Administration, Operations Management, Human Resources, Organizational Development, or a related field.
7+ years of progressive experience in Credit, Accounts Receivable, Collections, or related Finance operations.
Experience leading cross-functional initiatives, implementing operational improvements, and supporting change management efforts.
Demonstrated ability to develop training programs, drive employee readiness, and partner effectively with leaders to achieve business objectives.

Additional Details

Relocation Available: No.
Sponsorship Available: No.
Typical Schedule: 7:00 am to 4:00 pm.

Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

About Us

At Goodyear, we make life's connections easier every day.

People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.

Come discover the opportunities ahead with Team Goodyear.

Working at Goodyear

Please be Aware

A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.

Accessibility

Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.

Click here for more information about Equal Opportunity laws and here for related information.

Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.

Equal Employment Opportunity

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to this individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Click here for more information about Equal Opportunity laws.

See Goodyear’s EEO Policy Statement here.

E-Verify

Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details.

E-Verify Participation Poster (English and Spanish)

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Agency Recruiters

Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear’s Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here.

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Business Operations Manager

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