Business & Operations Manager

Role Description

Do you find joy in fixing what’s broken - and making what works even better? At Crossover, we believe that operational excellence is about hands-on impact. Whether you specialize in process improvement, business transformation, supply chain optimization, or cross-functional alignment - you’ll take ownership of high-impact initiatives across fast-moving US companies. No management layers to wade through. No bottlenecks to wait on. Just clear mandates and the freedom to move lightning fast. You’ll be joining high-performance software and EdTech companies like Trilogy, 2 Hour Learning, and IgniteTech, where operations leaders don’t hide behind dashboards – they get their hands dirty. They fix what's inefficient, build what’s missing, and drive authentic business results. Our remote business jobs cover finance, HR, support, business transformation, and strategy - but they all have one thing in common: they reward clarity, not complexity. If you thrive on systems thinking, deep problem-solving, and execution without red tape, we have an ops career for you. Here’s What to Expect: Elite pay for elite work: Top ops pros on our platform earn 3-16X more than local averages Zero bureaucracy: Fix what's broken, standardize what works, move on to the next mission Cross-functional exposure: Operate across departments, companies, and industries A playbook-driven approach: Implement what works at scale, not from scratch Global collaboration: Join the best minds in operations, analytics, and business systems You could be an ex-consultant, a COO-in-the-making, or a systems engineer with a passion for process - this is your chance to drive operational excellence in business that actually gets noticed.

Key Responsibilities

• Roll out proven ops playbooks to transform underperforming teams and systems

• Simplify and scale workflows across finance, HR, customer support, and supply chain

• Identify performance gaps, diagnose inefficiencies, and implement corrective actions

• Collaborate across functions to ensure goals align and outcomes accelerate

• Track KPIs that matter and make continuous improvement the standard

• This isn’t a role for PowerPoint warriors. It’s for builders, fixers, and problem solvers who treat execution like a competitive sport.

• Read More

• Why Work for Our Business Operations Clients?

• Do more than maintain the system - reinvent it. Most operations manager jobs are designed to preserve the status quo. You’re hired to babysit processes, run endless reports, and keep teams afloat - but never actually fix the system. At Crossover, that’s exactly what we expect you to do: fix it. Our clients are building lean, AI-first software companies that scale fast and demand results. They don’t want safe operators - they want people who see inefficiency, break it apart, and build something better in its place. Here’s what you can expect when you work for Crossover clients:

• Redesign Broken Systems

• Our clients aren’t hiring you to maintain mediocrity. They want process architects who cut complexity, design clean systems, and execute them with precision. You’ll use proven operational playbooks to transform entire functions - and you’ll see the results in real time.

• Own Big Outcomes

• Our clients operate in dozens of countries, across a wide range of functions. That means you won’t be stuck in one lane - you’ll get exposure to multiple departments across the entire group of companies. The scope is wide. The learning curve is steep. And the challenge is deliciously worth it.

• Move Fast to Fix What Matters

• We remove the noise - no multi-layered approvals, no bloated org charts and stalled initiatives. You’ll work directly with decision-makers to fix what’s broken and make what works even better. Execution beats theory every time.

• Get Paid to Perform

• Top business and operations talent shouldn’t be undervalued. That’s why we pay for top performers - not people who are close by, most senior, or most experienced. You’ll work hard, think harder, and get rewarded for fantastic results. Top employees on Crossover make up to 16x their local market average.

• Solve Cross-Functional Problems

• Most business ops jobs trap you in a single function. Here, you’ll work across customer support, HR, finance, supply chain - applying your thinking to the entire operation. Our clients value big-picture thinkers who make the whole machine run better. If you’re tired of being held back from business development jobs that are shaping the future, unleash your skill with the most challenging role of your career. We want you.

• Who Are Our Business Operations Clients Looking For?

Not corporate lifers. Tactical leaders with range. Crossover clients don’t want leaders to keep the lights on - they want strategic executors who thrive on turning chaos into order. People who love full time remote work, fast-paced environments and high quality bars. Those of you who consider team members, are highly motivated and need minimal supervision- with a proven track record of developing and implementing change! Whether you’ve worked in consulting, tech ops, or transformational leadership, we’re looking for leaders who know how to build leverage and manage relationships. We’re hiring Business & Operations pros who:

• Spot and solve operational problems without waiting for permission
• Communicate clearly across teams and functions
• Love systems, KPIs, and structured thinking
• Use data and dashboards to drive better decisions
• Execute proven playbooks and improve them along the way
• Understand that operational success = business success
• If you've ever been told you're too driven, too direct, or too obsessed with results - you're exactly who we're looking for.
• What Skills Qualifications are Required for Business Ops Jobs?
• If you’ve got the skills, we’ll spot them. We don’t care about your title or tenure - we care about your ability to solve real problems. That’s why every Crossover candidate goes through a skills-based assessment process - including a CCAT test and real-world simulations. These roles are built for high ownership. You’ll operate with full autonomy, manage outcomes with WorkSmart, and work at a pace that rewards performance - not proximity.
• What You’ll Actually Work On
• Analyzing broken processes and implementing scalable improvements
• Leading operational transformation projects across business units
• Running data-driven reviews and aligning KPIs to business goals
• Building and refining repeatable systems that support long-term efficiency
• Collaborating with leaders in sales, product, support, and finance
• Using WorkSmart data to improve productivity and time allocation
• What You’ll Need to Succeed
• 5+ years of experience in operations, transformation, or business systems
• Strong analytical skills - Excel, dashboards, and performance metrics are second nature
• Experience in ERP/CRM tools and operational software
• A track record of turning inefficiency into streamlined systems
• Ability to pass a CCAT & skills-based operations test
• High standards, independent ownership, and cross-functional collaboration
• Comfort in remote-first environments and async communication
• A bias for action and the humility to learn, improve, and adapt fast
• This is the job where things finally make sense. If you’re ready to lead high-stakes business operations and see the results of your work in real time, this is the job for you. Apply now.