About this role
Job Posting
Role Overview
- The Business Operations Manager will be responsible for driving operational excellence across the entire business, ensuring seamless coordination between bespoke production, ready-to-wear processes, administration, and commercial performance.
- This role requires a highly structured, hands-on leader who can enforce discipline, eliminate inefficiencies, and build systems that reduce dependency on the Founder while improving productivity, revenue, and delivery timelines.
Key Responsibilities
Operations Management & Production Oversight:
- Lead and oversee end-to-end business operations
- Manage the full bespoke lifecycle (consultation → measurement → production → fitting → delivery)
- Ensure zero-delay production flow and minimal remake rates
- Supervise tailoring, beading, finishing, and production teams
- Enforce strict adherence to SOPs, timelines, and production standards
Business Performance & Revenue Optimization:
- Drive monthly revenue targets through operational efficiency
- Identify bottlenecks and implement immediate corrective actions
- Improve production output and reduce delays
- Ensure optimal resource utilization and cost efficiency.
Administrative & Process Control:
- Manage vendors, procurement, and supply chain operations
- Ensure inventory accuracy and accountability
- Oversee order tracking systems to prevent delays or losses
- Enforce documentation of all processes (no informal/verbal workflows).
People Management & Accountability:
- Supervise staff productivity, punctuality, and performance
- Enforce discipline, structure, and accountability systems
- Identify underperformance and implement corrective actions
- Build a self-sustaining operational system.
Customer Experience & Brand Delivery:
- Ensure a premium, seamless client experience
- Resolve client complaints and escalations promptly
- Maintain brand reputation through service excellence
- Collaborate with sales to ensure delivery satisfaction
Reporting & Performance Tracking
- Track daily, weekly, and monthly KPIs
- Prepare and submit:
- Daily operational reports
- Weekly production reports
- Monthly performance summaries
- Monitor operational efficiency and improvement metrics.
Requirements & Qualifications
- Bachelor’s Degree in Business Administration, Operations Management, or related field
- 3–5 years’ experience in operations management
- Experience in a fashion house or production-driven environment is a strong advantage
- Proven ability to drive structure, accountability, and operational efficiency
- Strong leadership and team management capability
- Excellent problem-solving and decision-making skills
- High attention to detail and execution focus.
Core Competencies:
- Strong Operations & Process Management
- Production Coordination & Workflow Optimization
- Inventory & Cost Control
- Leadership & Discipline Enforcement
- Data-Driven Decision Making
- High Accountability & Ownership Mindset
Work Structure:
- Full-time, on-site role (Lekki Phase 1)
- Occasional flexibility (e.g., Saturdays) based on operational needs.
Salary
N300,000 - N400,000 monthly (Performance-Based).
Application Closing Date
10th December, 2026.