Business Operations Manager

Business Operations Manager

As a Business Operations Manager, you will be responsible for planning, managing and directing business operations for a division within the GWS Local AMS business, supporting FM operations, project management, finance, commercial, contract administration, licensing, and data reporting.

What You’ll Do

• Create, manage and implement training program(s), business processes and system training program(s).
• Support and communicate policies, procedures and initiatives to ensure consistency across the business.
• Encourage collaboration to share knowledge, best practice and process improvements across the division and AMS business.
• Identify and implement innovations to enhance performance of the business units and support functions.
• Partner with business teams and departments to identify and implement organizational best practices.
• Support the transitioning of new accounts; offering guidance in the financial and technology system.
• Contribute to the implementation of new Operations, Finance, Commercial and/or Procurement procedures to the Business Unit teams, including the development of training materials.
• Support the buildout and maintenance of SharePoint and document management sites for Local AMS.
• Lead the new business unit implementation process.
• Support people engagement and account DE&I objectives, promoting and maintaining CBRE culture.
• Prepare data reports for financial and other business metrics.
• Analyze trends to identify opportunities to improve financial and commercial performance.
• Maintain finance system data; ensuring the BU BOMs and Contract Support team are delivering accurate processing of quotations, purchase orders, service orders and client and vendor invoicing.
• Subject Matter Expert (SME) for key systems/processes in subject teams and day‑to‑day functions of finance systems and provide training where needed.
• Advie and support the recruitment of BOMs and Contract Support at the BU and Account level.
• Support the onboarding and training of BOM’s & Contract Supports.
• Organizes coverage for absences within the Business Operations Managers team; stepping in where needed to fill in gaps.

What You’ll Need:

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree (BA/BS) from four-year college or university.

• Minimum of five years of related experience or minimum of six plus years’ experience including four years of management experience; or equivalent combination of education and experience. Previous supervisory experience required

• Ability to:

• Comprehend, analyze, and interpret the most complex business documents.

• Write reports, manuals, speeches and articles using distinctive style.

• Create effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.

• Motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

• Solve advanced problems and deal with a variety of options in complex situations.

• Analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment.

• Utilize analysis of others and make recommendations.

• Requires in-depth knowledge of financial terms and principles with the ability to calculate complex figures, forecast, prepare budgets and conduct financial/business analysis.

• Proficient in Microsoft Office products, including Word, Excel, Outlook & PowerPoint.

• Knowledge of Financial software systems is advantageous (e.g. PeopleSoft, Dynamics).

• Why CBRE?

• When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.