About this role
Job title: Business Operations Manager (BOM)
About the Role As a Business Operations Manager (BOM) at CarMax in King of Prussia, you will lead a dynamic team, help shape store strategy, and drive operational excellence to deliver an exceptional customer and associate experience. This role collaborates across Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers to ensure seamless processes and results.
What You'll Do
- Lead and manage a team of 10–30 associates, ensuring an exceptional customer experience throughout the buying and selling process.
- Recruit, hire, and develop associates, foster career growth, and provide timely feedback and performance management, including development plans and annual reviews.
- Create an engaging work environment through round tables, one-on-ones, and associate engagement meetings.
- Champion company and store initiatives, ensuring consistent execution and continuous improvement.
- Analyze data and manage P&L, identify opportunities for process improvements, and cost reduction.
- Ensure compliance with federal, state, and local regulations, while building relationships with agencies and vendors.
- Responsible for CarMax Environmental, Health and Safety (EH&S) requirements for the department and/or location, including workplace safety.
What We're Looking For
- Multi-tasking in a fast-paced, high-energy environment while maintaining accuracy.
- Strong communication skills to speak, listen, and write effectively across departments.
- Proven ability to make independent, sound business decisions.
- Skills in data interpretation and record accuracy.
- Ability to identify business opportunities and recommend improvements.
- Completion of CarMax-provided training for operational excellence.
- Flexibility for rotating schedules, nights, weekends, holidays, and occasional travel.
Nice to Have
- 3+ years of management experience; retail leadership preferred.
- Bachelor's degree is a plus.
- Intermediate PC skills (Word, Excel, and related applications).
Compensation & Benefits
- Salary: $80,000 - $140,000 per year.
- May be eligible for bonus and equity.
- Benefits: CarMax provides paid sick time, vacation, and holiday time for full-time associates, with details including up to 48 hours of sick time per year, 80-200 hours of vacation per year after 90 days, six paid holidays plus one floating holiday, and Holiday Premium Pay if working on a holiday. Salaried associates have paid time away with no specified limit subject to manager approval.