Business Operations Lead

Job Description

Who You’ll Work With

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.

At Slalom we are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members are celebrated for bringing their authentic selves to work and are empowered to build solutions that reach more diverse populations in innovative and impactful ways.

The Business Operations Lead supports the Pennsylvania Metro account teams across all industries and the PA Metro Growth Leadership Team.

What You’ll Do

• Business Operations at Slalom is responsible for the end-to-end operational health of our markets and accounts. The function enables the business to run smoothly by driving annual planning, managing pipeline and forecasting, supporting engagement setup, monitoring financial performance, and delivering clear, actionable reporting. We work as trusted operational partners to sales, account, and engagement leaders, bringing efficiency to internal functions so our consultants can focus on our clients.

• The Business Operations Lead owns day-to-day operations for the Pennsylvania Metro Market. This role blends hands-on execution with advisory partnership: turning data into insight for portfolio leaders, surfacing risks early, and helping teammates deliver high-quality work. This role reports to the East Region Business Operations Director.

Responsibilities include:

• Operational Execution

• Manage day-to-day business operations for the market, including pipeline, forecasting, staffing data, and engagement setup.

• Facilitate deal review processes and governance, ensuring sales and opportunity data is accurate in our systems.

• Support annual and account planning processes.

• Coordinate account onboarding for strategic accounts (background checks, client credentials, equipment, etc.).

• Monitor engagement financials and time entry; identify risks (e.g., aged receivables, working at risk) and partner with delivery teams to resolve them.

• Apply knowledge of the sales-to-cash lifecycle to troubleshoot issues and navigate challenging risk scenarios, escalating early when needed.

• Insight & Partnership

• Analyze sales and financial data and translate insights into clear recommendations for account, portfolio, and market leaders.

• Serve as a go-to resource on the reporting landscape, advising stakeholders on data and analysis topics.

• Build trusted relationships with senior market leadership.

• Act as a liaison to the Engagement Management Office and other global services teams to research complex questions and resolve issues.

• Champion global initiatives locally and build enthusiasm for change.

Location

• Philadelphia
• Hybrid role, with three days a week on-site in the office

What You’ll Bring

• 4–7+ years of professional experience, ideally in operations, consulting, or a related field.
• Strong interpersonal communication skills, with the ability to tailor messages to varied audiences.
• Financial and business acumen; ability to analyze and explain financial performance.
• Exceptional analytical skills and attention to detail.
• Ability to manage multiple priorities and work with a high degree of autonomy.
• Experience with Microsoft technologies (Excel required) and the ability to learn new systems quickly.
• Experience identifying and driving process improvements.

Preferred experience:

• People management or mentoring experience.
• Professional services industry experience.
• Salesforce or similar CRM tool.
• Power BI or similar analytics tool.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted base salary pay range for the Lead, Business Operations is $80,000 to $110,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us. Please note, this recipient is not able to support recruitment inquiries beyond this purpose.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.