Business Operations Associate
About this role
About the Role The Business Operations Associate supports CarMax store operations by ensuring accurate processing of sales, auctions, and appraisals. You’ll provide excellent customer service, maintain compliance, and work with teams across departments in a fast-paced environment. What You'll Do
- Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
- Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
- Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
- Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
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