Business Manager - Outlet Operations

Job Posting Source

Consulting DCC is a professional consulting firm that provides strategic, operational, recruitment, and advisory services designed to support business growth and improve organizational efficiency. We work closely with clients to understand their unique needs, address operational challenges, and deliver practical, results-driven solutions. Our approach is rooted in professionalism, integrity, and a strong understanding of business processes, enabling us to help organizations strengthen their structures, attract and retain the right talent, make informed decisions, and achieve sustainable performance.

We are recruiting to fill the position below:

Job Title

Business Manager - Outlet Operations

Locations

Surulere, Gbagada and Lekki - Lagos

Employment Type

Full-time

Reports To

Area Operations Manager

Job Description

• The Business Manager is responsible for the overall leadership, operational excellence, and profitability of assigned outlets.
• The role provides strategic and operational oversight of all business activities, ensuring the achievement of revenue, profitability, customer satisfaction, and people management objectives.

Key Responsibilities

• Drive Business Performance: Achieve sales, revenue, and profitability targets across assigned outlets by executing business strategies.
• Oversee Operations: Ensure efficient day-to-day outlet operations while maintaining high standards of food quality, service, cleanliness, safety, and SOP compliance.
• Lead People: Coach, develop, and manage Outlet teams to build a high-performing, engaged, and accountable workforce.
• Deliver Excellent Customer

Experience

• Ensure exceptional service standards, promptly resolve customer complaints, and implement initiatives that enhance customer satisfaction and loyalty.
• Manage Financials and Resources: Control labour, food, and operating costs while ensuring effective inventory management, asset protection, and optimal profitability.
• Ensure Compliance: Maintain compliance with company policies, food safety regulations, audit requirements, and statutory standards to minimize operational risks.
• Drive Performance Improvement: Analyze business performance, prepare management reports, and implement continuous improvement initiatives to enhance operational efficiency and business growth.

Experience

• Minimum of 5 years' progressive experience in the Quick Service Restaurant (QSR), restaurant, or food service industry, with at least 2 years inmanagement role.
• Proven track record of achieving sales growth, improving profitability, and leading high-performing teams in a fast-pacedenvironment.
• Strong understanding of QSR operational standards, food safety regulations, inventory management, labour scheduling, and customer service excellence.

Salary

N200,000 - N250,000 per month.

Application Closing Date

12th November, 2026.

Additional Notes

Application Closing Date: 12th November, 2026.