Business Manager

About the Role The Business Manager role is a key contributor to a Financial Advisor team in creating strategy and ensuring execution across the team's business plan and goals. The position helps manage the team's business plan and practice financials and tracks progress against quantifiable metrics. It coordinates team assignments and initiatives and supports the client service strategy. The role requires thorough knowledge of Merrill Lynch Wealth Management and general bank policies, and may involve SAFE Act registration for mortgage-related activities.

What You'll Do

• Partner with Financial Advisors (FAs) and advisory teams to develop, implement, and execute the team’s business plan, ensuring alignment with growth objectives and firm priorities.
• Translate strategic goals into actionable initiatives, timelines, and performance metrics.
• Monitor business performance across key indicators (revenue growth, asset flows, client acquisition, etc.) and adjust strategies to drive results.
• Manage and track practice financials, including revenue, expenses, profitability, and budgeting processes. Provide insights and report to FAs on business performance, trends, and opportunities for growth or efficiency. Support resource allocation and capacity planning to optimize team productivity.
• Establish and maintain quantifiable business and activity goals aligned with firm and team objectives. Analyze data to identify trends, root causes, and business opportunities. Develop reporting dashboards and cadence of reviews to ensure accountability and progress tracking.
• Oversee execution of the team’s client service model and experience strategy. Ensure consistent delivery of a high-quality, personalized client experience across all touchpoints. Identify opportunities to enhance client engagement, retention, and satisfaction.
• Coordinate team assignments, workflow, and key initiatives to ensure efficient execution. Act as a central point of organization for projects, ensuring timely delivery and cross-functional alignment. Provide leadership support through delegation, communication, and prioritization of team activities.
• Maintain deep knowledge of wealth management products, services, and platforms, including investments, banking, lending, and mortgage solutions. Support FAs and clients with appropriate product positioning and solutions alignment. Act as a subject matter resource on firm offerings and capabilities.
• Ensure adherence to regulatory requirements, firm policies, and supervisory procedures. Proactively identify and mitigate operational, compliance, and business risks. Support SAFE Act requirements and maintain required registrations and licensing standards.
• Collaborate with internal partners (e.g., banking, lending, operations, compliance, marketing) to deliver integrated client solutions. Influence outcomes and drive.