Business Intelligence Analyst

Job title: Business Intelligence Analyst

What success looks like in this role:

Key Responsibilities

• Reporting Solutions Development

• Design, develop, and maintain operational, management, and executive dashboards using Power BI.

• Create and support SQL Server Reporting Services (SSRS) reports and reporting frameworks.

• Develop complex data models, KPIs, scorecards, and performance metrics.

• Gather and document business requirements and translate them into reporting solutions.

• Build custom and standard reports aligned with business and contractual reporting requirements.

• Deliver reporting solutions that support data-driven decision making.

• Reporting Operations & Support

• Manage the end-to-end lifecycle of reporting solutions, including design, deployment, enhancement, and retirement.

• Provide production support for reporting platforms and dashboards.

• Troubleshoot data discrepancies, dashboard issues, and reporting failures.

• Monitor report refresh schedules and ensure successful report delivery.

• Maintain reporting documentation, data dictionaries, and process documentation.

• Data Management & Analysis

• Develop and optimize SQL queries, stored procedures, views, and datasets.

• Perform data validation, reconciliation, and quality assurance activities.

• Analyze large datasets to identify trends, risks, and business opportunities.

• Work with multiple data sources and databases to ensure accurate reporting.

• Support ongoing data governance and reporting best practices.

• Automation & Platform Support

• Configure, administer, and support reporting and workflow automation platforms.

• Develop automated reporting processes that reduce manual effort and improve consistency.

• Support integrations between reporting systems, databases, and business applications.

• Assist in automation initiatives focused on improving reporting efficiency, data quality, and delivery timelines.

• Collaborate with infrastructure and application teams to maintain reporting platform stability.

• Stakeholder Engagement

• Partner with business leaders and operational teams to understand reporting needs.

• Present findings, recommendations, and performance insights to stakeholders.

• Provide training and support to end users on reporting tools and dashboards.

• Act as a trusted advisor for reporting strategy and analytics improvements.

• Required Technical Skills

• Reporting & Analytics

• Microsoft Power BI (Desktop, Service, Dataflows, Semantic Models)

• SQL Server Reporting Services (SSRS)

• Advanced Microsoft Excel (Pivot Tables, Power Query, Power Pivot, VBA preferred)

• KPI and SLA reporting

• Dashboard and visualization design

• Data storytelling and executive reporting

• Database & Data Management

• Advanced SQL development

• Microsoft SQL Server

• Database performance optimization

• Data modeling and relational database concepts

• ETL and data transformation processes

• Data quality management

• Automation & Development

• Workflow and reporting automation platforms

• HTML

• Basic web technologies (CSS, JavaScript preferred)

• Scripting and process automation

• API and data integration concepts

• Business Intelligence

• Data warehousing concepts

• Business analysis

• Requirements gathering

• Root cause analysis

• Statistical and trend analysis

• Data governance principles

You will be successful in this role if you have:

• Preferred Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business Analytics, Data Analytics, or related field.

• 3+ years of experience in reporting, analytics, business intelligence, or data analysis roles.

• Experience supporting enterprise reporting environments.

• Experience working with ITSM, service management, operational, or business performance reporting.

• Familiarity with cloud-based analytics and reporting platforms.

• Experience supporting automated reporting and data integration solutions.

• Core Competencies

• Analytical thinking and problem solving

• Strong communication and presentation skills

• Customer and stakeholder focus

• Attention to detail and data accuracy

• Ability to manage multiple priorities and deadlines

• Continuous improvement mindset

• Collaboration across technical and business teams

• This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization.