Business Integration Testing Sr. Advisor, Individual Dental Operations

Job title: Business Integration Testing Sr. Advisor, Individual Dental Operations

Position Summary

The Business Integration Testing Senior Advisor provides strategic leadership and subject-matter expertise for user acceptance testing, business integration testing, test automation, renewal communications quality, and operational readiness within Individual Dental Operations. This role establishes comprehensive testing strategies, defines scope and objectives, and ensures business, vendor, and technology solutions meet established requirements and acceptance criteria.

The Senior Advisor leads complex testing initiatives across multiple platforms and external partners, identifies opportunities to expand automation, and guides the development and execution of automated testing solutions. The position serves as a trusted advisor to business leaders, Product Owners, technology teams, and vendor partners by evaluating testing risks, managing critical defects and dependencies, and providing recommendations that support informed readiness decisions.

The role also leads annual renewal communications testing and quality validation, including defect management and onsite print-vendor audits. Through extensive testing expertise, institutional knowledge, and cross-functional leadership, the Senior Advisor helps ensure Individual Dental solutions and communications are accurate, compliant, operationally ready, and positioned to deliver a positive customer experience.

Core Accountabilities and Responsibilities

• Business Integration Testing Strategy and Leadership

• Establish comprehensive user acceptance testing and business integration testing strategies, including testing scope, objectives, methodologies, timelines, resource requirements, and acceptance criteria.

• Translate business requirements into end-to-end testing scenarios and test cases that validate critical business workflows, customer experiences, and operational outcomes.

• Lead complex UAT, integration, regression, release, and operational readiness testing across internal systems, vendor solutions, and external partner platforms.

• Provide strategic direction and guidance to testing resources, ensuring test cases are executed accurately, consistently, and in alignment with established requirements.

• Lead test-effort estimation, workload prioritization, contingency planning, and impact analysis for major business initiatives.

• Plan and coordinate test-data requirements and setup activities to ensure readiness before test execution begins.

• Evaluate testing outcomes and provide recommendations to business leaders, Product Owners, technology teams, and vendor partners regarding solution quality and operational readiness.

• Establish and promote consistent testing standards, practices, documentation, and controls across assigned initiatives.

• Test Automation Strategy, Development, and Execution

• Define the automation strategy for business integration testing, including identifying, evaluating, and prioritizing opportunities to automate rate, benefit, and other repeatable testing activities.

• Assess automation opportunities based on business risk, testing volume, complexity, repeatability, anticipated benefits, and implementation effort.

• Estimate the level of effort required to design, build, maintain, and execute automated testing solutions.

• Lead the design and development of automated UAT scripts and tools that align with business requirements and established testing objectives.

• Oversee the development and implementation of automation solutions, coordinating activities across business, technology, vendor, and testing resources.

• Execute or oversee automated rate and benefit testing across multiple external partner platforms.

• Validate automated testing results, investigate exceptions, and ensure identified issues are documented, prioritized, and resolved.

• Maintain and enhance automation tools and scripts to support changing products, benefits, rates, business requirements, and technology platforms.

• Use automation to increase testing capacity, consistency, accuracy, efficiency, and repeatability while reducing manual effort and operational risk.

• Evaluate additional opportunities to apply automation, analytics, and emerging capabilities to improve testing effectiveness and operational readiness.

• Renewal Communications Testing and Quality

• Lead annual testing and quality-validation activities for Individual Dental renewal communications.

• Develop the testing strategy, scenarios, quality criteria, and validation approach for renewal letters and related customer communications.

• Coordinate testing activities across business, technology, operations, and print-vendor partners to confirm renewal communications meet established requirements.

• Identify, document, prioritize, and manage renewal communication defects through resolution.

• Partner with print vendors and internal stakeholders to ensure defects are corrected accurately and within required timelines.

• Conduct onsite audits at print-vendor locations to validate the accuracy and quality of renewal communications before mailing.

• Communicate quality findings, risks, defects, and readiness recommendations to business leaders and cross-functional partners.

• Identify recurring issues and recommend sustainable improvements to renewal communication processes, controls, and quality practices.

• Defect, Risk, and Issue Management

• Establish and oversee defect-management practices for assigned testing initiatives, including defect documentation, severity assessment, prioritization, ownership, resolution, retesting, and closure.

• Analyze complex defects and testing results to identify root causes, dependencies, systemic issues, and potential business or customer impacts.

• Partner with business, technology, and vendor teams to develop corrective actions and confirm that implemented solutions address identified requirements.

• Identify testing risks and readiness concerns early and develop mitigation or contingency plans to protect implementation timelines and business outcomes.

• Escalate material risks, unresolved defects, and readiness concerns with clear analysis, business impact, and recommended actions.

• Monitor testing progress, defect trends, and resolution status and provide clear, executive-ready reporting to stakeholders and leadership.

• Go-to-Market and Operational Readiness

• Provide testing leadership for annual Go-to-Market and Open Enrollment readiness activities.

• Partner with business, technology, operations, marketing, compliance, and vendor stakeholders to validate readiness across critical Individual Dental workflows.

• Assess testing completion, unresolved defects, operational dependencies, and implementation risks to support readiness decisions.

• Provide objective recommendations regarding whether solutions, processes, and customer communications are prepared for implementation.

• Support successful implementation by ensuring testing outcomes, open risks, contingency plans, and ownership expectations are clearly documented and communicated.

• Apply institutional knowledge and testing expertise to anticipate issues, identify cross-functional dependencies, and reduce operational disruption.

• Strategic Partnership and Continuous Improvement

• Serve as a senior subject-matter expert and trusted advisor for business integration testing, UAT, test automation, renewal communications quality, and operational readiness.

• Build and maintain strong relationships with business leaders, Product Owners, technology teams, vendors, and other cross-functional partners.

• Provide guidance on complex business requirements, solution designs, testing approaches, quality risks, and implementation decisions.

• Analyze testing processes and performance results to identify opportunities for increased productivity, reduced costs, stronger quality, and improved business outcomes.

• Develop and maintain testing strategies, standard operating procedures, process documentation, testing artifacts, and supporting communications.

• Coach and guide testing resources on testing methodology, automation practices, defect management, documentation quality, and stakeholder communication.

• Promote scalable and sustainable testing practices that strengthen operational effectiveness, solution quality, and the customer experience.

Qualifications/Knowledge

• Bachelor’s degree or equivalent professional experience.
• Eight or more years of experience in healthcare operations, business integration testing, user acceptance testing, quality assurance, technology delivery, or a related discipline preferred.
• Significant experience deve