Business Development Representative - Public Sector

Business Development Representative - Public Sector

Role Overview:

Accelerate pipeline growth across Higher Education and Academic Medical Center organizations by connecting strategic stakeholders with AI-powered customer experience solutions that improve engagement, access, and operational efficiency. This role directly influences how public sector institutions evaluate and adopt modern CX platforms, supporting initiatives that enhance student, patient, and employee experiences. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, enabling organizations to deliver more personalized and efficient interactions. You will partner closely with Account Executives and cross-functional teams to execute account-based strategies, engage decision-makers, and build a high-quality pipeline that drives long-term growth. This position offers strong career progression within a global sales organization and exposure to complex, high-impact public sector accounts.

Key Responsibilities

• Drive outbound prospecting across Higher Education and Academic Medical Center accounts, generating new logo opportunities and expanding existing customer relationships

• Execute multi-channel outreach strategies, including calls, email, LinkedIn, events, and campaigns, to engage target accounts effectively

• Conduct in-depth account and market research to identify high-value opportunities within both prospective and existing customer accounts

• Build relationships with mid- to senior-level stakeholders, positioning Genesys solutions to align with organizational priorities

• Partner with Account Executives to develop and execute account-based strategies and territory plans that support pipeline and revenue growth

• Identify cross-sell and upsell opportunities by leveraging customer intelligence and engagement insights

• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities

• Clearly articulate the value of Genesys Cloud and CX solutions, connecting capabilities to customer challenges and desired outcomes

• Leverage data, insights, and modern sales tools to optimize outreach and improve engagement effectiveness

• Maintain accurate pipeline tracking, activity reporting, and opportunity management within Salesforce

• Consistently meet and exceed KPIs related to pipeline generation, meetings, and conversion rates

• Required Qualifications

• 1 to 3+ years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environments

• Proven track record of outbound prospecting and pipeline generation success in complex sales environments

• Strong understanding of the United States public sector landscape, particularly Higher Education or Academic Medical Centers

• Demonstrated ability to engage mid- to senior-level stakeholders within large or complex organizations

• Strong business acumen with the ability to identify and align opportunities to customer needs

• Excellent communication, organization, and time management skills

• Experience using Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools

• Preferred Qualifications

• Experience supporting enterprise or public sector sales teams

• Familiarity with customer experience platforms or cloud-based SaaS solutions

• Experience executing account-based marketing or sales strategies

• Track record of collaborating effectively within cross-functional sales teams

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$48,600.00 - $85,400.00

Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

• About Genesys

• Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

• Reasonable Accommodations

• If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

• Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, n