Business Development Representative

Business Development Representative

remote type

Hybrid

locations

Oakbrook Terrace, IL United States of America

time type

Full time

posted on

Posted Today

job requisition id

R49625

C.H. Robinson is seeking a Business Development Representative to join our Intermodal team. In this role you identify new opportunities within the Intermodal service line, and support the selling of creative solutions/services to drive growth through relationship building, problem solving, and providing exceptional service. You will be responsible for delivering customer commitments, resolving issues, driving continuous improvement and articulating customer value. You are responsible for the growth and retention of a customer portfolio or modal offering while also supporting new opportunities. You will use your knowledge of the customer’s business challenges and supply chain goals to develop tailored solutions, which deliver value and support the customer’s business.

This is a hybrid position with 4 days in-office in our Oakbrook Terrace, IL office.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Strategy & Growth:

• Represents, develops, and enhances the brand
• Penetrates the assigned customer portfolio assigned, by making contacts and building relationships at multiple levels and in multiple departments within the account in partnership with account management, capacity, and/or service line teams.
• Conducts regular business reviews partnering with internal teams (ie, account management, capacity, service lines), leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting solutions to help the customer win.
• Shares customer specific data, requirements and expectations with internal resources in order to collaboratively create viable supply chain solutions for customers
• Reviews of financial, volume and service performance reports and makes adjustments (pricing, process, etc.) that create efficiencies and drive continuous improvement
• Uses effective negotiation and sales strategies in discussing pricing and selling solutions
• Stays informed of changes within the customers’ business, industry and sector through regular customer communication; applies that knowledge to identify new opportunities

Customer Service:

• Serves as the primary point of contact, delivering a positive customer experience through proactive communication, timely responses and by applying the appropriate sense of urgency as the situation dictates
• Manages conflict and navigates difficult conversations, using tact and diplomacy
• Collaborates and actively communicates with partners on the commercial/ account management/ capacity/product/supply team regarding customer needs, issues and solutions in order to meet customer expectations
• Builds trusting relationships by ensuring quality execution against expectations and collaborating with internal partners to identify and resolve issues in a timely manner
• Uses effective negotiation and sales strategies in discussing pricing and selling services.
• Partners with commercial, account management and customers to gather information on inbound & outbound needs, and offers tailored solutions based on the CHR platform in order to build customer relationships and win business
• Stays informed and may respond to customer inquiries and provide updates related to exception management to articulate actions being taken

Execution leading to Quality:

• Monitors order statuses and initiates corrective action when exceptions occur (verifying pricing, weights, delivery times, ship quantities, load information, etc.)
• Understands customer workflows, preferences and SOPs and applies this knowledge to create efficient, cost effective solutions for the customer
• Provides ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner

Process Efficiency:

• Leverages customer facing technology to ensure the right technology is matched to customer needs
• Organizes and prioritizes opportunities utilizing sales management tools such as opportunity management, Atmosphere
• Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy
• Assists in the development of any SOPs required to manage the customers’ business effectively

Pricing:

• Collaborates in pricing strategy through a clear understanding of customer buying habits and CHR’s position within the customer’s supply chain
• Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy
• Collaborates with RFP opportunities for customers within portfolio

QUALIFICATIONS

Required:

• High School Diploma or GED
• Minimum 2 years of previous sales experience
• Site specific: Ability to travel internationally and domestically
• Site specific: Fluent in Spanish and English (written and verbal)

Preferred:

• Bachelor’s Degree from an accredited college or university

• Demonstrated negotiation and sales strategies experience

• Decision making and multi-tasking skills

• Effective and flexible communication and interpersonal skills

• Driven, enthusiastic, resilient, agile and highly motivated

• Ability to thrive under deadlines and drive results,

• Attention to detail and analytical ability

• High comfort level with technology and the ability to quickly learn new systems

• Proficient in Microsoft Office Suite of programs

• Values a diverse and inclusive work environment

• Equal Opportunity

• C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

• EOE/Disabled/Veteran

Benefits

• Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

• Learn more about our benefit offerings on our BENEFITS & WELLBEING page

• About Us

• Why Do You Belong at C.H. Robinson?

• C.H. Robinson solves logistics problems for companies across the globe and acro