About this role
About the Role As a Business Consultant/Solution Consultant in RELEX's Customer Operations, you will support the successful implementation, support, and optimization of RELEX AI-powered solutions for customers. You will work side-by-side with customers and partners to solve problems, deliver measurable value, and maximize the benefits of the RELEX platform. What You'll Do
- Provide expert guidance and continuous improvement to maximize value from the RELEX platform for customers.
- Collaborate with customers and partners to address unique needs, supporting implementation, optimization, and ongoing success.
- Communicate effectively with customers, solve problems, and maintain a proactive, customer-centric approach to ensure satisfaction and outcomes. What We're Looking For
- Strong problem-solving skills
- Excellent communication skills
- Customer-centric mindset
- Adaptable and able to work well under pressure
- Understanding of supply chain and retail operations
- Japanese and English language proficiency Compensation & Benefits
- Flexible working: Hybrid, office, or fully remote options
- Health Insurance, Occupational Health Services and Employee Assistance Program
- Depending on location, Early Support Model health coverage to protect well-being
- Modern offices with free snacks, drinks, and dog-friendly spaces
- Two paid charity days every year for volunteering
- An annual bonus
- Two paid team days every year