Business Change Management Consultant

RESP & Qualifications

PURPOSE:

Responsible for planning and executing change management for technical and/or non-technical projects. Focuses on changes to technology, business processes, corporate/market initiatives and/or organizational structures. Identifies project risks and creates mitigation strategies. Applies change management methodologies, communication planning, organizational readiness assessment and stakeholder analyses. Ability to develop communication, change management and/or training plans, materials and oversee or monitor the execution to ensure adoption and minimal disruption of normal business operations.

ESSENTIAL FUNCTIONS:

• Drives and identifies organization change requirements, including completion of change management and impact assessments. Assesses change management needs of internal and external stakeholders for assigned projects, working with program and project teams to roll out changes to stakeholders in a structured way with regard to the transition from one technology or business process to another.
• Partners with program leadership and project implementation teams to align on direction, strategy and business objectives to achieve business goals through successful engagement of stakeholders to facilitate adoption of technical and business solutions and organizational change.
• Deliver engaging, informative, well-organized change management presentations to executive, leaders, Plans, program and project teams. Ability to advise, counsel and coach leadership and front-line managers on active and visible sponsorship and help drive understanding of sponsorship importance to effect change. Influence and advise executives on organizational change and organizational effectiveness issues.
• Ensure deliverables are robust, meet program and project needs and are delivered against deadlines. Supports the development of change management skills across the organization; provides mentoring and guidance on the application of change management best practices.

SUPERVISORY RESPONSIBILITY:

This position has no direct reports, however, may informally lead teams in a matrix environment.

QUALIFICATIONS

• Education Level: Bachelor's Degree in Business, Management, Organizational Development, Organizational Leadership, Communications or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications Preferred:

• Certified Change Management Professional.

• Experience: 8 years business, communications and/or organizational change management experience.

• Knowledge, Skills and Abilities (KSAs)

• Ability to establish and maintain strong relationships and foster collaboration.

• Ability to influence others and move toward a common vision or goal.

• Able to work effectively at all levels in an organization.

• Knowledge of change management principles, methodologies and tools.

• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

• Salary Range: $97,992 - $194,623

• Salary Range Disclaimer

• The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

• Department

• Customer Change Management

• Equal Employment Opportunity

• CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

• Federal Disc/Physical Demand

• Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

• The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

• Sponsorship in US

• Must be eligible to work in the U.S. without Sponsorship

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Serving Maryland, the District of Columbia, and portions of Virginia, CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst BlueCross BlueShield Medicare Advantage is the shared business name of CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc. and CareFirst Advantage DSNP, Inc. CareFirst BlueCross BlueShield Community Health Plan Maryland is the business name of CareFirst Community Partners, Inc. In the District of Columbia and Maryland, CareFirst MedPlus is the business name of First Care, Inc. In Virginia, CareFirst MedPlus is the business name of First Care, Inc. of Maryland (used in VA by: First Care, Inc.). CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc., CareFirst Advantage DSNP, Inc., CareFirst Community Partners, Inc., CareFirst BlueCross BlueShield Community Health Plan District of Columbia, CareFirst BlueChoice, Inc., First Care, Inc., and The Dental Network, Inc. are independent licensees of the Blue Cross and Blue Shield Association. BLUE CROSS®, BLUE SHIELD® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

CareFirst BlueCross BlueShield is an Equal Opportunit