Business Central Application Analyst

Job title: Business Central Application Analyst

About the Role ALS Global is seeking a Business Central Application Analyst to administer and optimize the Microsoft Dynamics 365 Business Central environment, enable business processes, and support users across the organization. The role focuses on system stability, performance, upgrades, documentation, and cross-functional collaboration with IT and external partners.

What You'll Do

• Administer and maintain the Microsoft Dynamics 365 Business Central environment to ensure stability, performance, and reliability.
• Manage user setup, roles, permissions, and security access in alignment with business requirements and internal controls.
• Monitor system configuration, performance, and data integrity, identifying and addressing issues as needed.
• Support system upgrades, patches, release activities, and related testing to minimize disruption and maintain system effectiveness.
• Maintain accurate system documentation, configuration records, procedures, and support materials.
• Coordinate with internal IT teams and external vendors or implementation partners on technical issues, system enhancements, and environment support.
• Engage with stakeholders to gather, analyze, and document business requirements related to Business Central processes and functionality.
• Translate business needs into functional specifications, business process requirements, and system solutions.
• Review current business processes and identify opportunities to improve workflows, controls, efficiency, and reporting through Business Central capabilities.
• Recommend enhancements and optimization opportunities aligned with business needs and best practices.
• Support change management activities associated with system improvements, new processes, and functional enhancements.
• Act as a primary point of contact for Business Central functional support across the organization.
• Troubleshoot system-related and functional issues, providing timely resolution or coordinating escalation where required.
• Support users with day-to-day queries, issue investigation, and resolution to maintain business continuity.
• Develop and deliver user training, user guides, standard operating procedures, and knowledge materials.
• Assist users during system changes, feature rollouts, and adoption initiatives to promote effective and compliant system usage.
• Develop and maintain reports, dashboards, and data extracts to support operational visibility and business decision-making.
• Analyze data trends, business performance, and operational issues to provide meaningful insights and recommendations.
• Work with stakeholders to define key performance indicators, reporting needs, and data requirements.
• Promote data accuracy, consistency, and quality within Business Central and related reporting outputs.
• Participate in system implementations, upgrades, enhancements, integrations, and related business initiatives.
• Prepare test scripts, support test planning, coordinate user acceptance testing, and validate outcomes against requirements.
• Support deployment activities and post-implementation review to ensure successful transition into business operations.
• Assist in coordinating third-party integrations and associated business processes to ensure effective end-to-end functionality.
• Build effective working relationships with business stakeholders, IT teams, and external partners to support collaboration and solution delivery.
• Act as a liaison between functional users and technical teams to ensure shared understanding of business needs, priorities, and system capabilities.
• Communicate clearly and effectively regarding issues, enhancements, priorities, risks, and progress updates.

What We're Looking For

• Experience with Microsoft Dynamics 365 Business Central or similar ERP environment.
• Strong business analysis skills: requirements gathering, functional specification writing, process improvement.
• Ability to translate business needs into system solutions and collaborate with IT/partners.
• Experience in user support, training, and change management.
• Proficiency in reporting, data analysis, dashboards, and data quality.
• Familiarity with testing, UAT coordination, and post-implementation activities.
• Excellent communication and documentation skills, with ability to liaison between business users and technical teams.

Nice to Have

• Not specified in the posting.