Business Architect

WHAT WE CAN OFFER YOU

• Estimated Salary (Levels have variable responsibilities and qualifications)

• Business Architect III: $130,000 - $140,000, plus annual bonus opportunity

• 401(k) plan with a 2% company contribution and 6% company match.

• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.

• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU’LL DO

• Define and align the end-to-end experience by orchestrating the definition and maintenance of a holistic future-state vision for customer and internal user experiences across Workplace Solutions.

• Design and connect business processes by modeling and optimizing high-level processes and workflows to support a seamless, integrated experience.

• Drive alignment across teams and initiatives by serving as a connector across business, product, and technology functions so work remains cohesive, well-defined, and aligned to the long-term vision.

• Facilitate collaboration and informed decision-making by leading discussions, surfacing tradeoffs, and helping leaders and teams align on the best path forward.

• Ensure consistency through change by reviewing and guiding process, system, and experience changes to maintain alignment with the desired future state.

• Partner closely with Business Owners and their delegates, Product Managers, Product Owners, Technical Architects, and Business Assessment and ART Delivery teams to maintain shared understanding of the experience being designed and delivered.

• Collaborate with the Business Assessment team so strategic initiatives are shaped within the context of the future-state customer and user experience vision, while supporting alignment as work progresses into delivery.

• Partner with Product Managers, Product Owners, Technical Architects, and the Business Integration Team to help ensure ART development remains aligned to the broader end-to-end vision, without directly owning execution.

• Coordinate with content and documentation partners to help ensure process documentation and experience artifacts remain current, consistent, and accessible as the business evolves

• Promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.

• WHAT YOU’LL BRING

• 7+ years in business architecture, customer experience design, or enterprise process improvement

• Proven expertise in journey mapping and design, process modeling, customer experience design, and/or operating model design

• Demonstrated facilitation with demonstrated ability to drive alignment across distributed stakeholder groups.

• Exceptional communication skills to drive clarity throughout the organization.

• Experience working within agile frameworks (SAFe or similar).

• Excellent ability to influence, negotiate, and guide decisions without formal authority.

• Experience supporting enterprise transformation, digital initiatives, or strategic planning.

• In-depth understanding of enterprise domains such as data, applications, and technology and how they relate to business models.

• Demonstrated ability to collaborate with senior leaders and technical architects.

• Excellent critical thinking, analytical and critical thinking skills with strong attention to detail.

• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

• PREFERRED

• Experience working across multiple teams, systems, and processes in a complex enterprise environment where the customer experience depends on strong coordination and alignment.

• Experience evaluating initiatives for alignment, business value, and long-term sustainability.

• Experience facilitating cross-functional design conversations, whiteboarding working sessions, or roadmap alignment discussions.

• General working knowledge of insurance

• Knowledge of business architecture frameworks

• REMOTE WORK AND IN-PERSON ATTENDANCE

• This role is classified as remote; however, periodic in-person attendance will be required at times for activities such as quarterly or project planning, training, or other business-critical meetings.

• ADDITIONAL INFORMATION

• We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

• If you have questions about your application or the hiring process, contact our Talent Acquisition team. Please allow at least one week from time of applying if you are checking on the status.

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• Great place to work

• Together we achieve greatness. Not only is this a core value, but it’s also representative of the kind of place we are — built by the strength and integrity of our employees. It’s why we’re named a “Great Place to Work”.

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• An inclusive culture

• Surround yourself with an authentic and inclusive culture. Your strengths and differences will be valued and celebrated by a diverse community of co‑workers.

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