About this role
Business Applications Coordinator
Corning Life Sciences (CLS) is seeking a detail-oriented, self-motivated Business Applications Coordinator to support and enhance our Salesforce CRM environment. This role is ideal for someone who enjoys managing data, improving business processes, supporting users, and developing technical expertise in a fast-paced global organization. As the Business Applications Coordinator, you will play a key role in maintaining the integrity, quality, and reliability of customer and business data within Salesforce. You will support daily CRM operations, troubleshooting issues, manage user requests, develop documentation, and contribute to system enhancements that help our global teams work more effectively. This position works closely with Sales, Marketing, Product Management, and other cross-functional teams to ensure Salesforce remains a trusted and effective business tool.
What You'll Do
- Maintain and administer Salesforce CRM (Sales Cloud, Service Cloud, and CPQ).
- Create, update, and manage account, contact, lead, and case records; identify and resolve duplicate records; manage record ownership transfers and user-related updates.
- Maintain product and product lifecycle management (PLM) records within Salesforce; ensure new products are properly tagged and configured for reporting.
- Set up and manage sample product availability within Salesforce CPQ.
- Lead & Case Management: manage lead assignment queues; maintain lead assignment rules for global sales teams; review and resolve records within case management and junk email queues; reassign approvals and open cases when users become inactive.
- Reporting & User Support: create, modify, and maintain reports, dashboards, and list views; develop and maintain email templates and automated communications; troubleshoot issues and answer questions; provide user training; communicate system updates through Salesforce Chatter and other channels.
- Documentation & Continuous Improvement: develop and maintain user guides, job aids, and how-to documentation; support system enhancements, upgrades, and UAT; assist with process improvements.