Business Analyst (US East Coast)

Job title: Business Analyst (US East Coast)

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

IRIS Global Software is a leading provider of accountancy and human capital management (HCM) software, serving businesses and accounting firms across the Americas. As the Americas business grows, we are building out a team to support strategic growth and operational excellence.

The Business Analyst will work directly with the Senior Director of Program Management across three areas: strategy and market research, business operations, and customer renewal programs. This is a generalist role that suits someone who is comfortable switching between big-picture analysis and hands-on execution, and who wants real responsibility from the start.

It is a strong entry point for someone early in their career who wants broad exposure to how a global software business works.

Responsibilities

• Strategy and market intelligence

• Support development of the Americas go-to-market strategy, including market sizing, competitive analysis, and opportunity identification

• Research market trends, competitor activity, and customer segments, turning findings into clear briefings and presentations for senior stakeholders

• Build and maintain a competitive intelligence tracker covering key players in the HCM and Accountancy software markets

• Help prepare materials for leadership reviews and strategic planning cycles

• Work on ad hoc strategic projects as business priorities shift

• Business operations

• Support the design and upkeep of program trackers, making sure key Americas priorities have clear owners, milestones, and status visibility

• Spot operational inefficiencies and contribute to process improvement work across the Americas team

• Help coordinate cross-functional projects, tracking actions and keeping workstreams on schedule

• Analyze business performance data and pull out insights to support day-to-day decision-making

• Contribute to the team's AI agenda, evaluating tools, identifying use cases, and helping embed AI-powered workflows

• Customer renewal programs

• Support the management and tracking of customer renewal pipelines across the Americas, working alongside Customer Success

• Analyze renewal data to identify at-risk accounts, trends, and areas for improvement

• Help build and maintain renewal dashboards and reporting in Salesforce

• Assist in preparing renewal review materials and supporting customer-facing program governance

Requirements

• Essential

• Bachelor's degree or equivalent, preferably in business, economics, finance, or a related field

• 1 to 3 years of experience in business analysis, strategy, operations, or consulting

• Strong analytical and research skills, with the ability to draw structured conclusions from data

• Clear written and verbal communication, including presenting to senior audiences

• Solid working knowledge of Excel and PowerPoint

• High attention to detail and good organizational habits

• Able to work independently in an environment where priorities shift

• Genuine interest in the software industry and how technology businesses grow

• Nice to have

• Experience with Salesforce or a similar CRM platform

• Familiarity with AI productivity tools such as Copilot, ChatGPT, or Claude

• Background in SaaS, enterprise software, or B2B technology

• Experience supporting customer success, renewals, or account management teams

• Some exposure to financial modelling or P&L analysis

• Why You’ll Love Working Here

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.