Business Analyst

Business Analyst

Responsibilities

• Collaborate with technology partners and business leaders to develop a clear understanding of operational needs, cost drivers, and financial priorities.

• Prepare forecasts, budgets, and variance analyses by building reliable financial models that support accurate planning and performance tracking.

• Refine monthly review activities and budgeting workflows to improve efficiency, consistency, and decision support.

• Perform targeted analyses on demand to address emerging business questions, trends, and leadership requests.

• Create materials and insights that support financial discussions with department leadership and senior stakeholders.

• Design and strengthen reporting structures, dashboards, and analytical frameworks that improve visibility into business performance.

• Identify opportunities to streamline departmental processes and recommend practical improvements that increase effectiveness.

• Support broader organizational change efforts by providing analytical insight, structured documentation, and business partnership throughout key initiatives.

• Experience in business analysis, financial analysis, or a closely related role supporting operational decision-making.

• Strong capability in forecasting, budgeting, variance analysis, and financial modeling.

• Ability to work independently, manage priorities effectively, and maintain a high level of accountability.

• Proven skill in gathering business needs, reviewing documentation, and identifying gaps or improvement opportunities.

• Familiarity with Agile Scrum environments and the ability to collaborate across cross-functional teams.

• Strong communication skills with the ability to present findings clearly to both business and technical audiences.

• Background in process improvement, reporting development, or framework design is preferred.

• Experience supporting customer service, call center, or service-oriented business functions is a plus.