Business Analyst- Operations

The Role at a Glance

We are excited to be adding a Business Analyst to join our Group Protection Operations & Partner Data Enablement team. In this role, you will be working across Group Protection (GP), leading complex analysis and delivery activities within the Operations & Partner Data Enablement Portfolio. The work will apply deep knowledge of digital domains, products, customer journeys, business processes, and data to support product delivery, enable informed decision-making, and drive measurable business improvements. In this role, you will collaborate with Product Owners, development teams, QA/QE, business stakeholders, and subject matter experts to define, refine, validate and delivery solutions aligned with business needs and strategic objectives. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships.

What you’ll be doing

• Elicit and document of GP Operations & Partner Data Enablement requirements: planning, prioritization, scope, effort estimations and traceability to downstream and upstream teams/applications.
• Employ business analysis best practices in the areas of elicitation, facilitation, and documentation (such as business need definition, root cause analysis, and process flow documentation) to document complex issues, presenting findings to management/leadership.
• Partner with the product owner throughout delivery to decompose features, develop and refine user stories and acceptance criteria, and maintain the backlog based on stakeholder feedback and priorities.
• Assess, select, and recommend solutions and/or alternative approaches that will achieve business goals, obtaining buy-in from business partners.
• Champion scope of work across development teams to ensure solutions are complete and meet business requirements.
• Validate that the solution meets the business need by developing acceptance criteria and evaluation plans, coordinating testing with business users.
• Learn the product and industry through interaction with our customers and internal subject matter experts.
• Provide leadership and guidance to less experienced members of the team to help them be the best they can be.
• Champion and enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives. In addition, you will identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality.
• Identifies and supports opportunities to improve products, customer journeys, business processes, and ways of working through analysis, design, implementation, and change support.
• Adapts to changing project and team needs while strengthening collaboration through mentoring, knowledge sharing, and engagement across business areas.

What we’re looking for

Must-have experience:

• 4 Year/bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelors)
• 3+ years of experience in business analysis that directly aligns with the responsibilities
• Strong communications skills, both verbal and written
• Relationship building skills with a natural sense of curiosity
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Demonstrates strong interpersonal skills with a collaborative style
• Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
• Experience working with, and in support of, team members to solve a problem

Nice-to have experience:

• Project management experience, including facilitation
• Modeling skills
• Working knowledge of Group Insurance products/operations
• Familiarity with tools such as Microsoft Copilot, Claude, or comparable enterprise AI

Application Deadline

Applications for this position will be accepted through November 6th, 2026, subject to earlier closure due to applicant volume

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

Leadership development and virtual training opportunities

PTO/parental leave

Competitive 401K and employee benefits

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity/technology tools and training

The pay range for this position is $75,000 - $120,000 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distr