Business Analyst Microsoft Dynamics 365 CE

We are looking for a Business Analyst with 2–4 years of experience in business analysis and software implementation projects. Experience with Microsoft Dynamics 365 CE/CRM is highly preferred. The candidate should have strong requirements management, documentation, project coordination, and stakeholder communication skills.

Requirements

Key Responsibilities

• · Gather, analyze, validate, and document business and functional requirements.

• · Work closely with business stakeholders, project managers, developers, QA, and other project teams.

• · Prepare and maintain BRDs, FRDs, user stories, acceptance criteria, process flows, meeting minutes, and other business analysis documentation.

• · Manage and prioritize requirements and backlog items using Azure DevOps, Jira, or similar project management tools.

• · Participate in Agile/Scrum and Waterfall project activities, including sprint planning, backlog refinement, daily stand-ups, reviews, retrospectives, and project status meetings.

• · Support project planning, requirement tracking, dependency management, issue resolution, and delivery coordination.

• · Coordinate and oversee project communications, ensuring timely communication of project updates, requirements, decisions, risks, issues, and action items.

• · Maintain project documentation, meeting minutes, action items, requirement traceability, and project trackers.

• · Support UAT, test planning, defect clarification, and solution validation.

• · Translate business requirements into clear functional specifications for technical teams.

• · Coordinate with cross-functional teams to ensure requirements are understood and delivered as expected.

• · Identify gaps, risks, and process improvement opportunities and communicate them to relevant stakeholders.

• · Assist project managers with status reporting, stakeholder updates, and tracking project deliverables.

Required Skills

• · 2–4 years of experience as a Business Analyst.

• · Strong business analysis and requirements management skills.

• · Experience with Azure DevOps, Jira, or other project/task management tools.

• · Good understanding of Agile/Scrum and Waterfall methodologies.

• · Strong experience in business analysis and project documentation.

· Proficiency in Microsoft Office Suite, particularly:

• Microsoft Word – BRDs, FRDs, requirement documents, meeting minutes, and other project documentation.

• Microsoft Excel – requirement trackers, data analysis, project trackers, reports, and maintaining project-related data.

• Microsoft PowerPoint – presentations, project updates, demos, and stakeholder communication.

• Microsoft Outlook/Teams – stakeholder communication, meetings, collaboration, and project coordination.

• · Strong stakeholder management, communication, coordination, and presentation skills.

• · Experience coordinating project communications and working with cross-functional teams.

• · Good understanding of SDLC, testing, UAT, and software implementation processes.

• Good to Have

• · Experience with Microsoft Dynamics 365 CE / CRM.

• · Understanding of D365 CE modules such as Sales, Customer Service, or Field Service.

• · Exposure to Microsoft Power Platform and Dataverse.

• · Experience working on CRM implementation or integration projects.