Business Analyst I

Description

• Provides operational and consultative support through conducting business operations analysis (how works gets done within a functional group) and reporting and analysis that is typically function-specific (e.g. claims, distribution, underwriting, marketing, etc.). Performs research, analyzes information, presents findings and recommends changes and/or takes actions based on various factors (e.g. data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes. Works with general direction from manager on more complex tasks.

Responsibilities

• Applies skills and knowledge obtained while in the Associate Business Analyst role, or through equivalent experience, by performing business operations analysis (how works gets done within a functional group) and reporting and analysis that is typically function-specific (e.g., claims, distribution, underwriting, marketing, etc.).

• Performs research, analyzes information, presents findings, and assists in recommending changes and/or taking action based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes’

• Seeks advice from manager and/or more experienced staff to guide and further professional growth.

• At least 75% of time is spent on a combination of the following responsibilities:

• Performs research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners.

• Complaints and errors and omissions (E&O): Resolve complaint and E&O tickets with production support and legal and compliance, report outcomes to managers and agents, prepare the monthly bordereau file and monitor carrier financial stability

• Carrier operations maintenance: Manage agency administrator access, audit carrier setups and resolve nonresident licensing and missing credential tickets

• Credentialing support: Reconcile standard operating procedures (SOPs) for credential creation, track credential errors and create initial agent credentials with carriers

• Carrier launch and expansion: Assemble appointment packages, coordinate training sessions and update quoting and rating tools as carriers launch or expand

• Training and knowledge resources: Keep knowledge base articles, carrier reference tools and restriction guides current and accurate

• Continuous improvement: Run proactive audits, recommend enhancements, build reporting, move work to production support where it fits and own a dedicated workstream such as nonresident licensing

• Assists in building the business case for making a change to current practices, programs or procedures.

• Supports implementation of business process improvements.

• May own implementation and evaluation of smaller scale changes.

• Owns report development for reports considered of lower level complexity. Recommends changes to, makes modifications, prepares, and distributes standard and ad hoc reports/dashboards.

• Assists in developing presentations and shares findings as well as recommendations.

• Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.

Qualifications

• Demonstrated research, problem solving, analytical, critical thinking, and relationship management skills.

• Business operations knowledge to include understanding the function's value chain and awareness of market conditions.

• Solid knowledge of Excel.

• Developing knowledge of available data sources, strengths and shortcomings.

• Knowledge of database software preferred.

• Competencies typically acquired through a Bachelor s degree or equivalent experience in addition to 6-9 months of relevant experience.

• Employees may apply for a new role after completing 12 months of employment in their current position.

• Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.

Travel

10%