Business Analyst

Discover your future at Citi

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Job Overview

We are seeking a talented and driven Business Analyst for Fund Accounting Services team to contribute to the onboarding, transformation, and continuous optimization of operational processes and workflows within the Securities Services Operations Change Department.

This critical role helps shape and drive strategic process and technology change across the Fund Accounting business. The position requires a robust analytical skill set to design, test, and validate complex solutions and services for our clients and operational teams. Strong communication, stakeholder management, and networking skills are essential to collaborate effectively across Product, Technology, Operations, and our external Clients.

What would you do as a Business Analyst?

• Perform detailed end-to-end business process analysis and design scalable, robust solutions in response to evolving client requirements and operational needs.
• Deliver comprehensive business requirements, formulate testing strategies, prepare test plans, and execute as well as oversee User Acceptance Testing (UAT).
• Cooperate closely with internal stakeholders across Product, Technology, and Operations, as well as external clients, ensuring infrastructure alignment with strategic business goals.
• Take proactive actions targeted at identifying, assessing, and mitigating implementation, operational, and project risks.
• Challenge the status quo, displaying initiative and innovation in coming up with operational and technological solutions.
• Perform root cause analysis on common operational problems and manage ad-hoc client and business queries efficiently.
• Contribute to project plans by assessing resource requirements, dependencies, and execution timescales to ensure on-time delivery.
• Actively participate in departmental strategic planning, operational readiness, and continuous improvement initiatives.

What do you need to become our Business Analyst?

• At least 3+ years of professional experience in Fund Services, with a sound understanding of financial markets operations and extensive practical knowledge of NAV calculation, validation, and accounting cycles.
• Proven track record as a Business Analyst within a Change Management unit or operational improvements area (e.g., Lean, Agile, process re-engineering programs).
• Direct experience working with asset management clients on a variety of investment fund vehicles (e.g., OEICs, Segregated Mandates, Mutual Funds) or Securities Services operations.
• Strong understanding of global financial markets, instrument types, and trade lifecycle operations.
• Understanding of the BABOK standard and/or relevant certifications (such as IIBA) is advantageous.
• Excellent communication and stakeholder management skills, with the demonstrated ability to communicate effectively across multiple seniority levels.
• Strong analytical reasoning, critical thinking, and structured problem-solving capabilities.
• Working knowledge and proficiency in MS Visio, Power BI, and SQL is a definite asset.
• Excellent command of written and spoken English.

We offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social

Benefits

• Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Remuneration

Regulations extract.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.