BROC Operations Manager

About the Role Contribute to the overall success of the Business Risk Operations Center (BROC) for International Banking by ensuring the effective execution of goals, plans and initiatives aligned with the team's strategies and objectives. Ensure activities comply with applicable regulations, internal policies, and procedures. The role holder will support the implementation of the BROC operating model, including design and application of methodologies and tools, and collaborate with internal stakeholders. What You'll Do

• Lead and develop a multidisciplinary team, fostering collaboration, operational excellence and continuous improvement.
• Promote active and effective communication with internal stakeholders, including risk, audit and compliance teams.
• Ensure the sustainability of the operating model by aligning with local regulatory requirements and international best practices.
• Identify opportunities for automation and standardization to enhance issue tracking and closure processes.
• Design and implement methodologies, tools and processes to enable efficient lifecycle management of issues from identification to closure.
• Act as a strategic partner to senior leadership, ensuring timely resolution of challenges and mitigation of root causes.
• Monitor and follow up on open findings and action plans, reviewing supporting evidence and escalating delays per defined protocols.
• Coordinate with Audit, Compliance, AML, SOX Office, and other key stakeholders to support BROC integration and ensure consistent application of controls, methodologies, and institutional standards.
• Support development and implementation of operational risk metrics and indicators to monitor performance against country or district-level risk appetite.
• Share recommendations and best practices to ensure consistent application of key controls across the region.
• Support the distribution of BROC reporting materials, including KPI dashboards and committee packages.
• Promote a strong risk culture through ongoing training and active engagement with internal stakeholders. What We're Looking For
• Experience leading a multidisciplinary team and collaborating with risk, audit and compliance teams.
• Ability to design, implement and promote methodologies, tools and processes for issue lifecycle management.
• Strong partnerships with senior leadership and ability to mitigate root causes.
• Familiarity with regulatory requirements and internal controls; ability to coordinate with Audit, Compliance, AML and SOX Office.
• Strong communication, stakeholder management and training capabilities.