About this role
Wer sind wir?
Veepee (ehemals vente-privee) ist eines der erfolgreichsten europäischen E-Commerce Unternehmen: Wir arbeiten eng mit über 7000 Partnermarken zusammen und bieten unseren mehr als 72 Millionen Kunden täglich neue Verkaufsaktionen an.
Von Fashion bis hin zu Lifestyle. Uns treibt die Leidenschaft für Marken. Wir möchten unsere Kunden jeden Tag begeistern und Lust auf mehr machen.
Du kennst uns nicht?
Das wollen wir ändern! Veepee - ausgesprochen [vi:pi:] - wurde 2001 in Frankreich gegründet. Mittlerweile sind wir über 5000 Mitarbeiter in 12 Ländern. Seit 2006 gibt es uns auch in Deutschland mit Büros in Düsseldorf und Berlin.
Tauche ein in unsere Markenwelt und besuche uns auf www.veepee.de.
JOB DESCRIPTION
Explain and guide the sellers through their onboarding process to our internal platforms on the German Brandsplace and resolve and assist them through technical problems
TASKS
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Reporting to the Lead Brand Support North, the responsibilities and duties are:
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Activity 1 : Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.;
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Activity 2 : Find solutions adapted to the seller’s profile on a technical point of view;
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Activity 3 : Follow up and communicate on the progression of the onboarding with the Veepee sales team;
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Activity 4 : Resolve and assist sellers through technical problems;
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Activity 5 : Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs;
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Activity 6 : Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
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Activity 7 : Closely follow the updates from our technical partners;
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Activity 8 : Write and update documentations shareable internally and with the sellers and improve proactively our processes.
MUST HAVE skills
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Experience on technical support;
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Able to identify and analyse technical issues;
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Experience on marketplace;
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Good communication, logic and organisation skills;
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Rigorous and proactive profile;
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Able to identify and analyse technical issues;
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English.
NICE TO HAVE skills
- Based in Dusseldorf.
BENEFITS
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Variable bonus
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Flexible Office with up to 2 days at home
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Online language learning platform
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50% financial support for gym and sports club memberships
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Full monthly payment of the "Deutschlandticket" (local transport ticket)
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Medical supplementary insurance
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Possibility to take advantage of a company pension plan
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RECRUITMENT PROCESS
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1️⃣HR interview
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2️⃣Hiring Manager Interview