Brand Representative - Westfield London (Shepherd's Bush)

Job title: Brand Representative - Westfield London (Shepherd's Bush)

About the Role Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You'll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What We're Looking For

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Compensation & Benefits

• Starting pay: £12.00 per hour (the recruiting pay range for this position is £12.00 - £12.00 per hour). The starting rate and range may be modified in the future.
• Benefits and perks include merchandise discount, flexible schedule, opportunities for career advancement, opportunity to become a Brand Affiliate, training and development, and a global team of people who’ll celebrate you for being YOU.