Brand Protection Analyst / Enforcement Specialist

Brand Protection Analyst / Enforcement Specialist

Bustem

5 hours ago

Full-time

On-site

South Africa

Analyst

About the Role

We're hiring a sharp, detail-oriented Brand Protection Analyst / Enforcement Specialist to join our global enforcement team.

This is an execution-heavy role. You'll identify real threats, take action across platforms, and follow through until cases are resolved. You'll work across marketplaces, social platforms, websites, domains, and ad networks to help shut down counterfeit listings, scam stores, fake accounts, and other forms of brand abuse.

If you're precise, persistent, comfortable with high-volume work, and motivated by catching bad actors, this role could be a strong fit.

What You'll Own

Threat Identification

• Review alerts from Bustem's AI scanning system and confirm true infringements
• Find and flag counterfeit listings, scam websites, impersonation accounts, unauthorized sellers, and fake ads
• Prioritize threats based on urgency, client impact, and revenue risk
• Spot repeat offenders, emerging platform trends, and gaps in current detection workflows

Enforcement & Takedowns

• File DMCA, trademark, fraud, marketplace, domain, hosting, and social platform complaints
• Take action across platforms like Shopify, Amazon, TikTok Shop, eBay, Alibaba, Instagram, Facebook, domains, and hosting providers
• Track takedown progress from submission through resolution
• Document outcomes clearly, including success rate, time to action, and resolution status

Case Ownership

• Own cases end-to-end: detection → enforcement → resolution
• Follow through without needing constant direction or handoffs
• Manage multiple active cases at once while maintaining accuracy
• Escalate urgent or complex issues when needed, with clear context and recommended next steps

Client & Internal Communication

• Communicate updates clearly to the internal ops team, platform reps, and, when needed, clients
• Translate messy enforcement work into simple updates: what happened, what action was taken, and what result was achieved
• Keep case notes, trackers, and enforcement records clean and up to date

Process Improvement

• Contribute to improving SOPs, enforcement playbooks, workflows, and templates
• Identify recurring issues, platform-specific patterns, and opportunities to improve speed or accuracy
• Help Bustem scale enforcement quality as the company grows globally

What We're Looking For

• Extreme attention to detail and strong follow-through
• Ability to move quickly without sacrificing accuracy
• Comfortable with repetitive, high-volume work
• Strong judgment around what is urgent, high-impact, or worth escalating
• Comfortable working independently in a fast-moving startup environment
• Proactive mindset — you don't wait around for step-by-step instructions
• Reliable internet connection and ability to work flexible hours

Requirements

• Native or near-native written and spoken English

• 1–3 years of experience in trust & safety, brand protection, marketplace operations, fraud, IP enforcement, e-commerce operations, or a similar execution-heavy role

• Experience using multiple tools, trackers, and online platforms

• Ability to prioritize and manage multiple cases at the same time

• Nice to Have

• Experience with marketplaces like Amazon, Shopify, TikTok Shop, eBay, Alibaba, or similar platforms

• Exposure to DMCA, trademark complaints, IP enforcement, fraud reporting, or online abuse workflows

• Background in e-commerce, digital operations, customer operations, trust & safety, or marketplace enforcement

• Experience working in a fast-paced startup or remote team