About this role
Job Location
BUCHAREST OFFICE
Job Description
Ready to lead and elevate consumer experiences for some of the world’s most iconic brands?
Join P&G as a Brand & Consumer Manger with German and take ownership of the Consumer Relations operation for leading brands such as Ariel®, Pampers®, Gillette®, Oral-B®, and Pantene®. In this role, you will lead, coach, and develop a team of Consumer Relations Specialists, ensuring exceptional service delivery while continuously improving how we serve consumers.
If you are a people leader with a passion for consumer care, operational excellence, and driving continuous improvement, this role is for you.
What You’ll Do
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Lead, coach, and motivate a team of Consumer Relations Specialists, fostering a high‑performance, consumer‑centric culture.
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Track team performance, service quality, and key operational metrics to meet or exceed targets.
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Oversee onboarding, training, and ongoing capability building to ensure consistent service delivery.
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Manage complex and escalated consumer cases, acting as the key escalation point and decision‑maker for sensitive or high‑impact issues.
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Ensure consumers are treated with empathy and kept informed throughout the resolution process.
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Drive process and service enhancements through continuous improvement and change initiatives.
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Analyze consumer feedback and complaints to identify trends and root causes, translating insights into actionable improvements.
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Partner with cross‑functional stakeholders (e.g., Supply Chain, Quality, Brand, Market teams) to resolve issues and enhance end‑to‑end consumer journeys.
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Job Qualifications
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Excellent verbal and written communication skills in English & German are required
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Bachelor’s degree / Master’s degree
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Proven experience in consumer care, customer service, or complaint handling, with demonstrated people leadership experience
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Strong problem‑solving, and decision‑making skills, with the ability to operate confidently under pressure
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Experience driving process improvements, service optimization, or operational excellence initiatives
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Collaborative leadership style combined with strong ownership and accountability
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Why Join Us?
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Market Leader Stability: Lead consumer care for a trusted global company with long‑term strength and world‑class brands
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Competitive Salary & Benefits: Market‑leading compensation, meaningful benefits, and language bonus
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People‑Centric Environment: Lead in an inclusive, supportive culture that values growth and development
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Work‑Life Balance & Wellbeing: Flexible working and holistic wellbeing programs designed for different life stages
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What’s in It for You - Our Benefits
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Competitive salary package, annual bonus and vacation bonus
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Rare language pay benefit: 1800 RON gross/month
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Private medical insurance & life insurance & 24 Hours Accident Insurance
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Stock Ownership Plan - You have the opportunity to buy P&G shares quoted on the New York Stock Exchange to participate in the profits of the Company and the company will match part of the investments
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Flexible working schedule & Hybrid Work from Home/Work from Office option
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Meal allowance and access to our private canteen
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Flex Benefits Fund allows employees to customize their benefits according to their unique situations, aspirations, and life stages. You can allocate flexibly for your Mental, Financial, Physical, and Work-Life Wellbeing (e.g., sports, dental, public transportation support, cultural events, books & study materials, kids care expenses, pet care, etc)
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Access to a variety of learning and development platforms, including Bookster, Go1 Self Learning platform with thousands of courses, instructor led trainings, etc.
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Fresh fruits every day in the office
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Employee Assistance Program – confidential expert guidance and specialist support on any work, wellbeing, emotional, financial, physical or family issue.
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The above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies.
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