About this role
Principal activities Welcome all customers warmly at the counter Listen attentively to customers’ requirements in order to recommend the most suitable products Inspire customers to dream by introducing them to our products Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers and encourage return visits Demonstrate an excellent knowledge of the house’s products and achieve additional sales alongside the product(s) initially chosen by the customer wherever possible
General duties Maintain the counter to a high standard, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling) Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department Share your skills and expertise with other ambassadors, Hermès Beauty Experts and the wider Head Office team
Education and/or work experience At least two years’ successful experience in a cosmetics sales post for a well-known quality house or retailer
Expertise You must demonstrate a keen interest in the world of beauty and fragrance and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup) Fluent English, and additional languages would be advantageous
Personal and environmental presentation Ensure close attention is paid to the cleanliness and tidiness of the sales space Ensure you are always highly presentable Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness Enjoy a challenge and thrive in a sales environment Possess a strong team spirit and share your experiences and expertise with enthusiasm Are passionate about art and fashion Have a good awareness of colour matching
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