Branch Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager within PNC's Retail Banking organization, you will be based from one of our branches within the Bradenton/Sarasota/Naples area in Florida.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

The Branch Manager will manage priorities through planning and execution to drive all aspects of branch performance. The role drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. It creates a differentiated customer experience, making banking easy in an omni channel environment. The Branch Manager leads and influences the agenda of a broad range of ecosystem partners and is accountable for risk management and compliance in a complex business environment. The role builds a high performing team through the attraction, onboarding, coaching and development of branch team members.

The Branch Manager leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. They grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading ecosystem partnerships. The role drives business banking results primarily through business development and community involvement activities. It coaches to consultative selling to drive results and enable customer financial well-being, with a foundational understanding of balance sheet and income statement.

The Branch Manager leads, coaches and ensures the delivery of a differentiated client experience. They coach the team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. They lead effective problem resolution, making banking easy for customers and connect all of PNC, delivering a seamless customer experience in an omni channel environment.

The Branch Manager drives the employee experience, being responsible for acquiring and retaining talent through effective onboarding, coaching and development. They make talent development a priority for all branch team members and ensure employees achieve performance and activity expectations through effective and ongoing performance management. They model PNC values by cultivating and supporting an inclusive workplace.

The Branch Manager manages operational, human capital, reputational and business risk. They exercise leadership, authority and sound decision making to mitigate sales practice risk and ensure compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in their reputation and to continue building upon that they are expected to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Education and Qualifications

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Preferred Skills

• Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented

• Competencies

• Branch Banking Services, Delegation, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management

• Work Experience

• Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

• No Degree

• Certifications

• No Required Certification(s)

• Licenses

• Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. This position requires the ability to serve as a Notary Public in the applicable state.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

• Disability Accommodations

• Equal Employment Opportunity (EEO)

• PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

• This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

• California Residents

• Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.