About this role
Branch Manager at New Muthokinju Hardware Limited
- Job Type Full Time
- Qualification BA/BSc/HND , Diploma
- Experience 3 - 5 years
- Location Nairobi
- Job Field Sales and Business Development
Key Purposes
- Drive branch performance to meet or exceed monthly and annual revenue targets.
- Identify new sales opportunities and initiatives to grow the branch's customer base and revenue
- Maintain a clean, organized, welcoming store; uphold service standards; evaluate and improve customer service.
- Oversee on-time, accurate deliveries; resolve logistics issues; ensure complete documentation; track performance and take corrective action Keep the branch clean and organized; oversee daily reporting/documentation; ensure compliance with admin and operational procedures.
- Lead performance management and development; promote teamwork, accountability, and a high-performance culture
Requirements
Education Qualification & Experience:
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Diploma or bachelor's degree in business management, Retail Management, Marketing, Supply Chain, or a related field.
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Additional short courses in Retail Operations, Inventory Management, Customer Service Excellence, or Leadership.
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3-5 years of progressive experience in retail operations, with at least 2 years in a supervisory or managerial role
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Required Skills & Expertise
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Proven track record of meeting or exceeding sales/revenue targets.
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Hands-on experience in stock control, inventory accuracy, and shrinkage reduction.
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Experience managing customer service standards, handling escalated
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complaints, and driving customer retention.
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