About this role
Branch Manager- Nakuru
Our digital lending company provides working capital loans to individuals, small businesses, and small holder farmers in Kenya and other African countries. The company aims to use advanced technology to offer fast, convenient, and secure lending services to its clients.
Key Responsibilities
-
Oversee Daily Branch Operations
-
Ensure smooth and efficient running of all branch activities and services.
-
Monitor compliance with operational procedures and internal controls.
-
Drive Business Growth
-
Develop and implement strategies to increase loans, deposits, and customer acquisition.
-
Identify new business opportunities within the branch’s area of operation.
-
Manage Credit and Loan Portfolio
-
Evaluate loan applications and ensure proper credit assessment procedures are followed.
-
Monitor loan performance and minimize portfolio-at-risk and default rates.
-
Lead and Supervise Branch Staff
-
Assign duties, provide guidance, and monitor employee performance.
-
Conduct staff training, coaching, and performance appraisals.
-
Ensure Excellent Customer Service
-
Build and maintain strong relationships with clients.
-
Address customer complaints and resolve issues promptly and professionally.
-
Ensure Regulatory and Policy Compliance
-
Ensure adherence to institutional policies, financial regulations, and risk management guidelines.
-
Prepare for audits and implement recommendations where necessary.
-
Monitor Financial Performance
-
Track branch budgets, revenue targets, and profitability indicators.
-
Prepare periodic financial and operational reports for management.
-
Manage Risk and Portfolio Quality
-
Identify operational, credit, and fraud risks within the branch.
-
Implement measures to safeguard institutional assets and customer funds.
-
Promote Credit Products and Services
-
Market loans, savings products, and other financial services to existing and potential clients.
-
Organize community outreach and business development activities.