About this role
Job title: Branch Manager - Mississauga Service Center
About the Role Prevost, a division of Volvo Group Canada Inc., is currently looking for Branch Manager for its Mississauga’s Service Center. The Branch Manager will develop and mobilize the team to meet business goals and ensure repeat business and continued customer loyalty. This role blends leadership, strategy and hands-on management to drive service excellence and profitability.
What You'll Do
- Provide on-site leadership; motivation and direction for the branch staff
- Expand the customer base and branch profitability
- Lead and foster winning teams, cross functionally, while challenging status quo
- Implement improvements and efficiencies in the branch
- Develop personal, professional and technical skills for themselves and their team on an ongoing basis
- Resolve conflicts between the team members and customers
- High degree of fostering team working within demanding environment
- Business owner mentality (entrepreneur mindset) with strong financial acumen
- Ability to interpret Profit & Loss (P & L) statement – with ability to develop strategies / business management corrections to exploit market opportunities, business development
- Ensure the compliance with policies, rules, and values of the company
- Additional responsibilities assigned by manager
What We're Looking For
- 10 years of industry-related experience are preferred
- Bachelor’s degree with a business major preferred or any equivalent training
- Excellent knowledge about bus, truck, and/or automotive industry
- Good computer knowledge with Microsoft Office software
- Negotiation skills – ability to balance both sides of sales equation (customer / business objectives)
- SAP software knowledge would be a big plus
- The Branch Manager’s success will be evaluated by key metrics that include, but are not limited to: Customer satisfaction levels, Branch profitability, Teamwork and employee satisfaction, Health and safety level, Schedules and deadlines
- Strong managerial, organizational & interpersonal skills
- Extensive customer contract, including building & maintaining customer relationships
- Entrepreneurial business mindset, sales planning, and strong team-building skills
- Strong listening, analytical, problem solving and decision-making skills to effectively uncover and resolve complex customer and employee issues
- Strong team-building skills
- Travel: Occasional travel
Nice to Have
- SAP knowledge is a plus
- Prior experience in service center leadership and operational optimization
Compensation & Benefits
- Permanent position; Salary offered: between $120,000 and $150,000 per year.
- Minimum of 5 weeks of vacation; Comprehensive group insurance paid 100% by the company; Retirement plan with employer contribution of up to 7%; Telemedicine program; Unique work environment.