Branch Manager

About the Role The Branch Manager is a problem-solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable of providing excellent client service in all interactions, analyzing clients' needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to branch team on operational/regulatory procedures, ensuring compliance with operational, security, audit procedures, and timely completion of branch operational tasks. The Branch Manager leads his/her team through consistent execution of the Branch Playbook to deliver on Branch Goals. The Branch Manager has a strong focus on acquiring and growing small business relationships and will serve as a market leader in the local community and/or designated area. What You'll Do

• Build, coach, develop, lead, and motivate a branch team to deliver excellent client service and financial solutions.
• Ensure branch operations and compliance by guiding the team on operational/regulatory procedures, and ensuring compliance with security, audit procedures, and timely completion of tasks.
• Lead execution of the Branch Playbook to achieve branch goals.
• Acquire and grow small business relationships; serve as a market leader in the local community and/or designated area.
• Partner with clients to analyze needs and recommend financial solutions that support financial wellness and goals.
• Support branch operations and compliance across Connecticut South branches as needed. What We're Looking For
• Strong leadership and ability to coach, develop, and motivate a team.
• Knowledge or experience with branch operations and regulatory compliance.
• Focus on acquiring and growing small business relationships; ability to act as a market leader in the local community.
• Excellent client service skills with ability to analyze client needs and propose financial solutions.
• Flexibility to support multiple branches across Connecticut South as needed.